Learning Experience Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee daily logistics and administrative functions for learning, training, leadership development, credentialing, and specialized learning initiatives.

• Administer intricate training calendars, cohort schedules, facilitator availability, learner registrations, workshops, and leadership development activities.

• Manage multiple programs and activities concurrently, ensuring timelines, schedules, and deliverables are maintained.

• Act as the primary point of contact for learners, facilitators, business partners, vendors, and other stakeholders.

• Handle learner communications, including sending invitations, confirmations, reminders, schedule updates, and program details.

• Coordinate facilitator schedules, session logistics, meeting arrangements, training materials, and delivery requirements.

• Assist with learner enrollment, registration, attendance tracking, completion records, and overall program administration.

• Maintain precise records of learning programs, calendars, documentation, and participant information.

• Prepare and circulate learning materials, communications, agendas, and program resources.

• Track program timelines and follow up on any outstanding actions.

• Organize meetings and events, including scheduling, logistics, participant communications, and follow-up actions.

• Collaborate with learning, leadership development, training, and business teams to devise coordinated solutions.

• Support vendor coordination and administrative tasks related to external learning providers and facilitators.

• Utilize learning management systems, scheduling tools, Microsoft Office, and various administrative platforms.

• Conduct quality and accuracy assessments on schedules, learner records, communications, and program materials.

• Identify scheduling conflicts, operational challenges, or missing information and coordinate appropriate solutions.

• Keep organized documentation and records in alignment with organizational policies and program requirements.

• Assist in reporting and tracking participation, attendance, completion, and other operational metrics.

• Contribute to process enhancements that boost efficiency and improve the learner experience.

• Manage program administration and learner information in compliance with policies, confidentiality standards, and data privacy regulations.

⛳️ Requirements

• Proven experience in program coordination, learning operations, training coordination, administrative coordination, project coordination, or a related discipline.

• Demonstrated ability to manage complex calendars and coordinate multiple concurrent programs or events.

• Exceptional organizational and scheduling skills, with a keen attention to detail and follow-through.

• Capacity to balance competing priorities, deadlines, and a high volume of requests.

• Strong written and verbal communication abilities.

• Advanced proficiency in English is required.

• Capability to communicate professionally with learners, facilitators, vendors, and business stakeholders.

• Experience in supporting training, learning, leadership development, project management, or program operations is preferred.

• Strong expertise in scheduling, calendar management, and administrative systems.

• Familiarity with Microsoft Office or similar productivity tools.

• Valid local legal authorization to work in Mexico at the time of hiring.

• Must adhere to employment exclusivity and conflict-of-interest guidelines.

🏝️ Benefits

• Competitive salary opportunities.

• Performance-based bonuses.

• Comprehensive benefits package.

• Access to ongoing training and development resources.

• Support for work–life balance.

• Wellbeing support services.

• Assistance for personal and professional growth.