Learning Coach – Ambulatory

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with internal teams and external stakeholders to enhance, personalize, and optimize operational workflows across member organizations.

• Provide temporary support for administrative and technical Electronic Health Record (EHR) functions.

• Oversee, manage, and resolve JIRA tickets and internal help requests.

• Assist with the onboarding and offboarding processes for both staff and providers.

• Assess clinic workflows and offer strategic recommendations to member leadership.

• Identify operational deficiencies and propose sustainable solutions to enhance EHR efficiency and performance.

• Partner with executive-level member leadership on workflow evaluations, optimization strategies, strategic decision-making, and member engagement initiatives.

• Deliver engaging Epic training through personalized labs, sessions, hands-on support, and cohort-based learning during and after go-lives.

• Provide coaching on workflows, optimization, and best practice recommendations.

• Assist members and stakeholders in navigating operational transformations and change management strategies.

• Support the design and enhancement of learning programs, training materials, lesson plans, and training aids.

• Gather and analyze feedback and learning data to enhance learning activities, workflow adoption, and training effectiveness.

• Collaborate with HCCN, Clinical Informatics, Research, and other departments on special projects, grants, and workflow enhancements.

• Configure components of the Epic system and document any changes and enhancements made to the system.

• Mentor and guide peers and new team members.

• Travel as necessary to support go-live installations and training sessions.

⛳️ Requirements

• A minimum of 5 years of experience in a similar or relevant role is required.

• 10 years of relevant experience is preferred.

• Epic Certification/Accreditation/Proficiency in Ambulatory is essential.

• At least 2 years of experience in delivering Epic training is preferred.

• Experience in conducting training through in-person consultations, one-on-one, group, virtual, and phone formats is required.

• Experience training Epic Ambulatory workflows for a diverse range of end-users with varying levels of technical proficiency is preferred.

• A strong understanding of health center clinical operations, particularly in an ambulatory care context, is preferred.

• Experience with User Security and Provider Administration is highly desirable.

• Smart Tool Development/Smart Tool Build experience is highly preferred.

• Willingness to travel up to 20% nationally.

• Ability to complete a 50–60-minute competency assessment prior to the team interview.

• Proficiency in reading, speaking, writing, and understanding English is required.

• Capability to work independently and efficiently from a home office.

• Access to high-speed internet service.

• A distraction-free workplace is essential.

• COVID-19 vaccination or an approved medical/religious exemption is required as a condition of employment.

🏝️ Benefits

• Competitive compensation package.

• Healthy work-life balance.

• Opportunities for professional growth and advancement.

• Fully remote work from home.

• Comprehensive benefits package.

• COVID-19 vaccination or an approved medical/religious exemption.

• Commitment to equal opportunity and affirmative action in employment.