Learning / Change Specialist – SIAM Change Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop assessments of change impacts and adoption strategies for sanctioned SIAM processes and ITSM workflows.

• Convert service governance, ownership, escalation, and workflow modifications into actionable role-specific guidance.

• Produce communications, briefings, job aids, and specialized training for service teams and stakeholders.

• Assist with readiness evaluations, stakeholder involvement, change networks, and reinforcement initiatives.

• Collaborate with the SIAM lead and ServiceNow engineers to ensure materials align with approved operational procedures.

• Gather feedback and evaluate adoption rates, process compliance, and recurring friction points.

• Propose targeted coaching or communication modifications while maintaining government change approval authority.

• Facilitate the adoption of coordinated IT service processes, governance, and workflow changes among service providers and end users.

• Partner with operational and technical stakeholders to deliver reliable services and measurable user outcomes.

⛳️ Requirements

• Bachelor’s degree in organizational development, communications, business, information systems, or a related field; equivalent relevant experience will be considered.

• Over 4 years of experience in organizational change management, process adoption, or IT service transformation.

• Proven experience in facilitating stakeholder engagement, conducting impact assessments, and delivering communications and training.

• Familiarity with ITIL/ITSM processes and cross-functional service delivery.

• Capability to meet necessary customer background screening, identity credentialing, and system-access requirements.

• Prosci or another recognized change management certification is preferred.

• Experience with ServiceNow, SIAM models, federal IT operations, and multi-provider environments is preferred.

• Background in developing change adoption metrics and supporting enterprise transformations is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance starting the first of the month after joining.

• 401(k) Plan with immediately vested employer contributions; no matching required.

• Generous Paid Time Off (PTO).

• One additional day of paid wellness leave per calendar year.

• Ten federal holidays.

• Pet Insurance.

• Tuition reimbursement.

• Internal training programs.

• Company-sponsored industry certifications.

• Dynamic and collaborative work environment.

• Team building activities.

• Community volunteering.

• Quarterly HQ days.

• Wellness events.

• Happy hours.

• Family fun events.