Learner Services Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Mentor, assist, and empower students throughout their educational experience.

• Offer academic advice regarding course navigation, academic policies, and expectations.

• Act as the main point of contact for learners’ non-academic inquiries and issues through voice, text, and video communication.

• Work collaboratively with colleagues to create and execute retention strategies.

• Identify learners at risk and provide guidance to enhance both short- and long-term academic performance.

• Contribute to the retention objectives of individuals, teams, and the department.

• Engage in team collaboration and communication through camera-based digital workspaces and virtual events.

• Undertake additional responsibilities as assigned.

• Adhere to relevant compliance requirements and escalate compliance issues to the Compliance department.

⛳️ Requirements

• High School Diploma or equivalent experience.

• Skills – relationship development, ability to acquire basic technical computer skills, time management, personal accountability, and motivation.

• Proficient in professional verbal and written communication in English.

• Capacity to foster a diverse and inclusive work environment.

• Basic computer literacy to efficiently navigate and utilize the technology needed for the role.

• Knowledge of and adherence to applicable state laws and regulations, as well as federal and state compliance requirements, including those mandated by the U.S. Department of Education, accrediting bodies, state regulations, and internal policies and procedures.

• Preferred: Any degree or equivalent experience, and/or strong or advanced proficiency in required skills and experience.

• Preferred: Over 1 year of experience in customer service, contact center, or hospitality roles.

• Preferred: Proficient in MS Office (Word, Excel, PowerPoint) and Microsoft Teams.

• Preferred: Strong critical thinking, problem-solving, organizational, interpersonal skills, and ability to multi-task.

• Home office setup, a quiet workspace, capability to be on camera, and ability to connect via a high-speed internet connection.

• Availability to work evenings and weekends, as required.

🏝️ Benefits

• Medical (including prescription), Dental, Vision (UMA subsidized)

• FSA/HSA (Depending on Medical Plan chosen)

• Basic Life Insurance (UMA paid)

• Additional Voluntary Life Insurance (Team Member paid)

• Employee Assistance Program – EAP (UMA paid)

• Long Term Disability (UMA paid)

• Short Term Disability (Team Member paid)

• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)

• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off

• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)

• Pet Insurance

• Identity Theft Protection

• Continuous learning, professional development, and career growth opportunities

• Recognition and rewards for team member contributions