Lead Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and deliver both instructor-led and virtual training programs for customers on Cotiviti Interoperability Smart Trading and Encounter Management products, features, and workflows.

• Conduct assessments of training needs with customer stakeholders and design, develop, and deliver tailored learning content.

• Incorporate role-playing, simulations, team exercises, group discussions, videos, and lectures into the training delivery.

• Oversee post-training evaluations, gather feedback, generate learning analytics reports, and share insights with customer success teams.

• Act as the main training contact for assigned customer accounts.

• Provide instructor-led and virtual training programs for staff.

• Facilitate the onboarding of new hires and cross-training of staff within the Interoperability Smart Trading and Encounter Management programs.

• Design and manage certification programs for Cotiviti Interoperability product experts.

• Evaluate advanced-level certification exams and adjudicate capstone skill assessments.

• Develop and maintain expertise in Cotiviti products, healthcare interoperability, payer domains, X12, HIPAA, and specific state regulatory requirements.

• Create, utilize, troubleshoot, and promote the adoption of EdiSense Productivity Agent and Cotiviti Interoperability University Training Assistant.

• Collaborate with Product, Engineering, and Professional Services teams to convert product and regulatory updates into training modifications.

• Provide technical troubleshooting support during live training sessions.

• Keep abreast of trends and best practices in virtual facilitation and technical training.

• Fulfill performance review responsibilities, special projects, and other assigned tasks.

⛳️ Requirements

• Bachelor’s degree in computer science or a related field.

• 8+ years of experience in technical training, product training, customer enablement, onboarding, customer success, or similar customer-facing roles supporting enterprise software or technology products.

• Proven experience in delivering customer-facing training for enterprise software or technology products.

• Exceptional facilitation, presentation, and communication skills suitable for both technical and non-technical audiences.

• Familiarity with LMS platforms for content deployment and learner management.

• Professional certification in SaaS and/or AI/ML is preferred.

• Experience in healthcare technology, data interoperability, or regulated industry training environments is preferred.

• Knowledge of FHIR, HL7, or EDI standards is a plus.

• Previous experience training international or cross-cultural audiences via Zoom or MS Teams is preferred.

• Strong organizational abilities with the capacity to manage multiple client training engagements simultaneously.

• A customer-first mindset with strong stakeholder empathy.

• Ability to simplify and effectively communicate complex technical concepts.

• High adaptability and comfort with evolving tools and technologies.

• High-speed internet access/connectivity and a suitable office setup and maintenance.

• A dedicated and secure workspace.

• Capability to perform duties with or without reasonable accommodation.

🏝️ Benefits

• Discretionary bonus consideration.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Disability insurance.

• Life insurance coverage.

• 401(k) savings plan.

• Paid family leave.

• 9 paid holidays per year.

• 17–27 days of Paid Time Off (PTO) per year, depending on level and length of service.

• Remote work opportunities.

• Virtual interviews.