Lead Technical Consultant – ServiceNow

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Serve as the team leader for Sigital's delivery teams.

• Design and manage technical solutions utilized for clients.

• Take ownership of projects and guide them to successful completion.

• Develop new deliverables from the ground up.

• Create customer solutions that will be directly implemented.

• Work autonomously as an individual contributor with minimal oversight.

• Lead and coordinate the efforts of the development team.

• Provide constructive feedback to team members.

• Facilitate solutioning discussions.

• Conduct demonstrations and show-backs for customer teams.

• Ensure that development teams comply with project scope and timelines.

• Independently gather and document requirements.

• Implement and support features as needed.

⛳️ Requirements

• A minimum of 3 years of expertise in ServiceNow Partner consulting services, currently holding the position of Lead Technical Consultant.

• Proficient understanding of integration functionality, including Integration-Hub, SOAP, REST, and general API usage.

• Capability to delve deeply into technical solutions and deliver key implementation components.

• Ability to lead a development team and offer feedback during review processes.

• Cross-functional expertise across the platform.

• Experience in designing and implementing ServiceNow Employee Center and/or Agentic & Gen AI Solutions.

• US citizenship is REQUIRED.

• Competence to independently gather and document requirements, design solutions, and implement and support features.

• Strong communication skills to clearly and fluidly explain features, functionality, processes, and delivery concepts to clients.

• Bachelor's Degree, ideally in Information Technology, Computer Science, or Engineering.

• Certified System Administrator certification is Required.

• Certified Application Development certification is Required.

• At least two Certified Implementation Specialist certifications from ITSM, CSM, FSM, HAM, SAM, or Discovery are Required.

• Certified Implementation Specialist—Data Foundations (CMDB & CSDM) is Preferred.

• Pro and/or Pro Plus Certifications are Preferred.

🏝️ Benefits

• Remote FTE work.

• Healthcare benefits.

• 401K plan.

• Opportunity to work for a renowned ServiceNow Premier Partner.