Lead Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee internal IT operations for equivant from start to finish.

• Lead the migration of equivant onto a dedicated Microsoft 365 tenant, which includes planning the cutover, coordinating execution, and managing the resulting environment.

• Administer Exchange Online, SharePoint and OneDrive, Teams, and Microsoft 365 licensing.

• Manage identity and access across Okta and Microsoft Entra ID, which encompasses SSO, MFA, conditional access, and the lifecycle of joiners, movers, and leavers.

• Drive consolidation towards Okta while maintaining the current Entra ID environment during the transition.

• Oversee the Windows endpoint fleet using Microsoft Intune, including provisioning, configuration, patching, and compliance baselines.

• Manage service desk operations, which include Zendesk ticket triage and resolution, onboarding and offboarding of employees, and hardware asset lifecycle management.

• Collaborate with technical services and security on the interface between corporate IT and hosted product environments.

• Coordinate with the parent company's operating group personnel during decentralization and manage vendor and licensing relationships.

• Support SOC 2 and CJIS Security Policy compliance through access reviews, logging, endpoint hardening, and audit evidence collection.

• Manage change, incident, and request processes utilizing Zendesk and Jira; maintain runbooks and technical documentation.

• Participate in after-hours incident support as required.

• Supervise the internal service desk.

⛳️ Requirements

• Bachelor’s degree in information systems, computer science, a related field, or equivalent experience.

• Over 5 years of experience in systems administration or corporate IT, including experience leading or mentoring others or managing a service desk function.

• Hands-on experience with Microsoft 365 tenant administration, including Exchange Online, SharePoint/OneDrive, Teams, and licensing.

• Proven experience in planning and executing a Microsoft 365 tenant-to-tenant migration or a comparable large-scale tenant or directory migration.

• Experience in identity and access administration with Okta and/or Microsoft Entra ID, including SSO (SAML/OIDC), MFA, and conditional access.

• Experience managing Windows endpoints using Microsoft Intune.

• Working knowledge of Windows Server and Active Directory, including Group Policy, DNS, and DHCP.

• Proficiency in scripting for automation, primarily with PowerShell.

• Familiarity with ITSM platforms such as Jira and Zendesk.

• Strong problem-solving skills along with excellent written and verbal communication abilities for both technical and non-technical audiences.

• Ability to complete the vetting required by the FBI CJIS Security Policy and applicable state or agency requirements, including a fingerprint-based background investigation.

• Potential travel of approximately 5%.

• May be required to provide after-hours support for incidents.

• Preferred qualifications include Microsoft 365 or Okta certifications, experience with multi-entity/corporate carve-outs, exposure to SOC 2, familiarity with Microsoft Purview, and experience in regulated/public sector/justice software.

🏝️ Benefits

• Equal opportunity employment.

• Possible travel (approximately 5%).

• After-hours support for incidents as needed.