Lead – Specialty Care

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a unified team of Advanced Customer Engagement and National Key Account Directors in achieving Specialty Care business-unit objectives.

• Establish the strategic, analytical, and operational vision for the Specialty Care National Key Account organization.

• Provide direct leadership to the NKAD and ACE Director teams.

• Oversee strategic, operational, and portfolio activities across aligned national key account customers and Supergroups.

• Generate business insights and convert healthcare issues and customer drivers into prioritized opportunities.

• Coordinate resource allocation and cross-brand operational matters, including meetings, training, compliance, and business technology.

• Guide ACE Directors in creating patient-focused solutions and enhancing customer engagement through the Integrated Account Team process.

• Direct plans for the implementation, communication, and improvement of patient care using goals, KPIs, and customer capabilities.

• Foster operational excellence in account planning, IAT materials, tools, and compliant communication of impact.

• Monitor customer goal progress, adjust plans accordingly, and advocate for best practices regarding Brand and RCM resources.

• Lead NKADs to achieve targeted outcomes for the Specialty Care portfolio across national health systems and member organizations.

• Collaborate with prioritized national customers and stakeholders to fulfill needs and generate net revenue for Pfizer.

• Oversee team performance and development through guidance, prioritization, coaching, and feedback.

• Conduct business reviews, establish performance objectives, and spearhead cross-functional projects.

• Drive culture initiatives and manage planning for awards and recognition.

• Lead critical business projects, eliminate obstacles, and promote continuous improvement.

• Collaborate with Pfizer business units and functional partners, including Market Access, Government Affairs, Legal & Compliance, Medical, Commercial Effectiveness, and Brand Marketing.

• Stay informed about healthcare industry trends, quality measures, HIT, healthcare reform, payers, and stakeholder interdependencies.

• Analyze organizational metrics, data, and market dynamics to prioritize opportunities and develop business plans.

• Be prepared for significant travel, exceeding 30%, due to HQ, engagement, and customer-facing responsibilities.

⛳️ Requirements

• A Bachelor's degree is required.

• Minimum of 12 years of experience in US pharmaceutical/biotech sectors in sales, key account management, and/or HQ functions.

• Proven leadership experience, demonstrating success in managing diverse teams across various disciplines.

• Extensive experience in health system, MG, IDN sales, account management, or other customer-facing roles.

• Capability to develop insights, strategy, and tactical plans.

• Proficient in developing and motivating others and leading through change.

• Strong analytical and problem-solving skills are essential.

• Ability to navigate across Pfizer to fulfill business-unit objectives.

• Comfortable collaborating with senior leaders and creating senior leadership presentations.

• Strong business acumen and strategic thinking abilities.

• Excellent project and program management skills.

• Exceptional oral and written communication skills.

• A valid US driver's license and a compliant driving record; any DUI/DWI or similar citation within the past 7 years will disqualify candidates.

• Willingness to travel overnight as required by business needs.

• An MBA is preferred.

• Over 5 years of experience in operations, analytics, strategy, marketing, and/or organizational strategy leadership is preferred.

• Prior local and/or in-line marketing experience is advantageous.

• Experience leading teams focused on large organized customers and key member organizations is preferred.

• Must be authorized to work in the U.S. by any employer.

• Permanent work authorization in the United States is required.

• U.S. work visa sponsorship is not available now or in the future.

🏝️ Benefits

• Pfizer Global Performance Plan with a bonus target of 25.0% of base salary.

• Share-based long-term incentive program.

• 401(k) plan with Pfizer Matching Contributions.

• Additional Pfizer Retirement Savings Contribution.

• Paid vacation, holiday, and personal days.

• Paid caregiver/parental and medical leave.

• Medical, prescription drug, dental, and vision coverage.

• Relocation assistance may be available based on business needs and/or eligibility.