Lead Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the principal technical advisor for enterprise clients concentrating on ITSM and Discovery/CMDB projects.

• Facilitate discovery workshops to gain insights into customers’ service management processes, visibility issues, and operational goals.

• Align OpenText SMAX and UCMDB features with customer objectives, emphasizing automation, service correlation, and impact analysis.

• Provide customized demonstrations and proof-of-concepts that highlight integrated ITSM and Discovery workflows.

• Communicate value propositions to CxO and IT leadership audiences.

• Manage the technical sales strategy from the qualification stage through to closure.

• Create and deliver ROI/TCO business cases.

• Assist with RFP/RFI submissions by providing detailed, competitive, and technically robust proposals.

• Work in collaboration with account executives, product management, and service teams.

• Collaborate with Product Management, Presales, and Services for solution alignment.

• Share field insights, best practices, and success stories.

• Represent OpenText as a subject matter expert at industry events, webinars, and customer interactions.

⛳️ Requirements

• Over 7 years of experience in enterprise presales or solution consulting with a focus on ITSM and Discovery/CMDB.

• Demonstrated ability to build and showcase integrated service management and configuration management solutions.

• Strong knowledge of IT operations, event management, and automation processes.

• Familiarity with ServiceNow, BMC, Dynatrace, Splunk, and SolarWinds.

• Solid understanding of ITIL, IT4IT, and SRE frameworks.

• Expertise in Incident, Change, Problem, Request, and Knowledge Management.

• Experience in designing and implementing contemporary ITSM architectures with automation and self-service features.

• In-depth knowledge of UCMDB or similar platforms, including ServiceNow, BMC Helix, and Device42.

• Ability to model dependencies, ensure configuration data quality, and facilitate service impact visualization.

• Experience in integrating CMDB with ITSM, event, and automation tools.

• Understanding of event correlation, anomaly detection, and root cause analysis.

• Familiarity with network discovery, topology visualization, and performance monitoring.

• Strong consultative, presentation, storytelling, problem-solving, and analytical skills.

• Capability to distill complex concepts into clear business value narratives.

• Self-motivated, collaborative, and strategic thinker with a passion for technology-driven transformation.

🏝️ Benefits

• Variable and commission-based compensation opportunities for eligible positions.

• Vacation entitlement.

• Paid time off.

• Comprehensive benefits package that supports physical, emotional, and financial well-being.

• Commitment to equal employment opportunity and an inclusive workplace.

• Provision of reasonable accommodation during the application or recruitment process.