Lead Solution Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a compact Delivery team comprising customer-facing Solution Managers and Technical Implementation/Systems Integration Engineers for a single account or a group of related locations.

• Stay actively involved as the primary account manager for at least one location.

• Manage account cadence at a higher level than the site, including leading steering committees and conducting quarterly and annual business reviews.

• Direct technical initiatives by assessing methods, questioning modeling or integration choices, and concentrating the team on achieving customer results.

• Support customers in the process of adoption and self-modeling across multiple sites.

• Ensure that implemented solutions continue to provide value as processes and economic conditions change.

• Establish and quantify the customer value narrative based on an agreed framework.

• Conduct office hours, training sessions, and working groups with customer engineering teams.

• Mentor team members through goal-setting, one-on-one discussions, feedback, and performance evaluation cycles.

• Manage resource allocation across various sites.

• Collaborate with Account Directors on renewal strategies, growth opportunities, and overall commercial health.

⛳️ Requirements

• 7+ years of professional experience, including time spent in or serving heavy industrial sectors like refining, petrochemicals, chemicals, NGL, mining, cement, or pulp and paper.

• 1–3 years of proven people management experience, with responsibility for team performance, employee development, and feedback.

• Demonstrated ability to own a customer's results post go-live, including forward-deployed engineering, solutions architecture, embedded customer engineering, technical account management, or consulting for industrial clients.

• Strong desire and aptitude for management.

• Experience in leading multi-site or enterprise accounts.

• Comfortable presenting to and interacting with executive-level stakeholders.

• Willingness to travel 20–25% as necessary.

• Keen interest and capability in leadership and mentoring.

• Strategic account mindset, including managing expectations, addressing challenging conversations, and converting skeptics into supporters.

• In-depth knowledge of heavy industrial processes, control systems, and optimization principles.

• Proficient in teaching and empowering customer engineers in both group and individual settings.

• Effective at influencing and aligning stakeholders without formal authority.

• Clear, concise, and confident in both written and verbal communication.

• BSc in Chemical Engineering, Mechanical Engineering, Software Engineering, or a related technical field, or equivalent practical experience.

• This position does not offer visa sponsorship.

🏝️ Benefits

• Engage in cutting-edge industrial AI projects with Fortune 500 companies.

• Enjoy a flexible, remote-first working culture.

• Thrive in a collaborative environment that welcomes ideas.

• Benefit from opportunities for career advancement within a growing company.