Lead Solution Architect – Marketing Communications

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Define the future architecture and multi-year strategy for CVS Health’s customer communications and marketing technology ecosystem.

• Design scalable platforms for customer communications, journey management, campaign personalization, customer data, consent, preferences, and message archiving.

• Lead modernization efforts across Adobe, Salesforce, and other key platforms.

• Create API-led, event-driven, and data-driven integrations with enterprise data, identity, cloud, and business applications.

• Convert business capabilities into technical designs that encompass integration logic, APIs, data elements, relationships, database structures, and dependencies.

• Architect outbound channels, including email, SMS, RCS, push notifications, and new engagement channels.

• Integrate consent, preferences, regulatory controls, suppression, and message archiving into the platform architecture.

• Design and assess customer data flows, identity relationships, message records, and patterns for high-volume processing.

• Guide application, integration, and infrastructure design within GCP and the larger enterprise ecosystem.

• Lead vendor assessments, proofs of concept, RFP support, and make build-versus-buy decisions.

• Develop reference architectures, standards, reusable patterns, and design principles; partake in architecture reviews.

• Mentor solution architects and engineering teams throughout design, implementation, integration, and deployment phases.

• Present recommendations, trade-offs, risks, and investment options to senior leaders.

• Assess AI and machine learning use cases such as next-best action, audience intelligence, personalization, and content generation.

⛳️ Requirements

• 10+ years of experience in technology, including at least 5 years in enterprise, platform, or solution architecture roles.

• Proven experience architecting large-scale software platforms, cloud infrastructure, integrations, APIs, and complex data flows.

• Background in enterprise architecture, including target-state strategy, cross-domain roadmaps, platform rationalization, vendor evaluation, and build-versus-buy decisions.

• Experience in solution architecture, involving detailed platform design, integration patterns, data relationships, APIs, and implementation facilitation.

• Practical architecture experience in customer communications, marketing technology, customer engagement platforms, or a closely related field.

• Familiarity with Salesforce, Adobe Experience Cloud, Adobe Experience Manager, Adobe Experience Platform, or similar enterprise customer engagement technologies.

• Strong knowledge of REST APIs, event-driven architecture, messaging platforms, JSON, streaming technologies, and enterprise integration frameworks.

• Experience in designing, implementing, or enabling cloud-based applications and infrastructure, preferably within GCP.

• Solid understanding of data architecture fundamentals, data models, database design, identity resolution, primary keys, customer records, and high-volume data ecosystems.

• Working knowledge of customer consent, communication preferences, privacy requirements, message retention, and compliance considerations.

• Ability to lead engineering teams through complex technical designs and evaluate APIs, data structures, and integration strategies.

• Experience in assessing enterprise technology vendors and supporting proofs of concept, RFPs, technical due diligence, and build-versus-buy decisions.

• Exceptional communication and influencing abilities.

• A Bachelor's degree in a technical field or equivalent experience is required.

• Preferred qualifications include experience with enterprise messaging, Salesforce Marketing Cloud/Data Cloud/Sales Cloud/Service Cloud, Adobe technologies, consent management, terabyte-scale data, regulated industries, TOGAF/ArchiMate/Visio/Lucidchart, relevant certifications, and Agile/product-oriented delivery experience.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.