Lead Scheduling Coordinator

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee, coordinate, and resolve issues related to specialty referrals.

• Ensure continuity in workflow and keep track of referral statuses.

• Provide mentorship, guidance, and support in skill development for Scheduling Coordinators.

• Manage referrals for centers that are understaffed or experiencing high backlogs.

• Address and resolve orders that are stuck or present administrative challenges.

• Advocate with unresponsive provider offices to expedite delayed referrals.

• Conduct daily and weekly audits of EPIC Work Queues.

• Ensure specialty orders comply with 7-day aging standards.

• Perform initial data scrubbing and validations for regional performance feedback.

• Act as the primary resource for workflow, providers, and EPIC navigation for center coordinators.

• Assist the Regional Scheduling Manager with new-hire training, CAP data, and identifying recurring training gaps.

• Serve as a backup contact for urgent issues during the Manager’s absence.

• Audit regional voicemails and forward any unaddressed messages.

• Monitor EPIC pools and the Outside Scheduling Follow-up Work Queue.

• Ensure referrals are acted upon within 48 hours of entry.

• Update quality tracking spreadsheets and audit Department Appointment Reports.

• Escalate orders lacking clinical details to the Medical Director or Clinical Manager.

• Produce weekly reports on pool health and aging of unaddressed messages.

• Review weekly queues and inform the team of orders that are due.

• Confirm that referrals for the following week are reviewed and faxed.

• Prepare data for Daily CAP meetings.

• Conduct initial reviews of scheduling-related grievances.

• Travel 2% to 5% as needed.

• Perform additional tasks assigned by the Regional Scheduling Manager.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• At least 3 years of experience in medical scheduling is required.

• Demonstrated ability to manage complex specialty referrals and provide peer leadership.

• Proficient in EPIC and Microsoft Office for effective data tracking.

• A minimum of 1 year of experience in administrative, clerical, and medical administrative roles, including filing, record keeping, data entry, and customer service.

• Recent medical scheduling experience within the last 1–2 years is essential.

• Experience with remote work is necessary.

• Knowledge of medical terminology is required.

• Capability to perform all essential duties satisfactorily.

• Current state-issued Certified Nursing Assistant (CNA) license and/or Medical Assistant certificate is preferred.

• Educational background using Epic EMR is preferred.

• Experience in clinic healthcare settings, particularly geriatrics, is preferred.

• Nursing Assistant experience in home care, long-term care, daycare, or group home settings is preferred.

• Florida applicants must undergo background screening through the Florida Care Provider Background Screening Clearinghouse.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short- and long-term disability insurance.

• Life insurance and AD&D coverage.

• Supplemental life insurance options.

• Flexible spending accounts available.

• 401(k) savings plan.

• Paid time off benefits.

• Company-paid holidays.

• Commitment to equal opportunity and affirmative action in the workplace.

• Patient-centered care model.

• Flexible remote work arrangements.