Lead Program Delivery

This is a fully remote position, open to applicants in Colorado, +9 more states.

📋 Description

• Oversee comprehensive program and product delivery across various workstreams.

• Manage key milestones, timelines, dependencies, and risks associated with intricate initiatives.

• Proactively identify and address obstacles.

• Facilitate cross-functional meetings, working sessions, stand-ups, and program reviews.

• Serve as a liaison between product teams and enablement partners.

• Track post-launch adoption and utilization metrics.

• Identify opportunities for improvement and orchestrate corrective actions.

• Document essential decisions, trade-offs, and strategic reasoning.

• Develop and maintain program artifacts, including roadmaps, project plans, RAID logs, delivery trackers, and supporting documentation.

• Create presentations suitable for executives, briefing materials, status reports, and decision memos.

• Lead alignment sessions among stakeholders.

• Establish centralized repositories for documentation and ensure consistent documentation standards.

• Translate complex program details into communications tailored to specific audiences.

• Design templates, frameworks, and playbooks to enhance delivery consistency, efficiency, and scalability.

• Collaborate with Product, Marketing, Data & Analytics, Technology, and Channel Enablement teams.

⛳️ Requirements

• Bachelor's degree in Business Administration, Communications, Healthcare Administration, Information Systems, or a related field.

• Over 5 years of experience in program delivery, project management, product operations, or a similar cross-functional role.

• Experience in supporting product launches, go-to-market initiatives, and adoption enablement activities.

• Familiarity with marketing operations, customer engagement, analytics workflows, and/or digital channel management.

• Proven ability to manage multiple concurrent initiatives within a complex, matrixed organization.

• Excellent written and verbal communication skills.

• Experience in developing and maintaining project documentation, program plans, and stakeholder communications.

• Proven facilitation and stakeholder management abilities.

• Proficient in Jira, Confluence, Smartsheet, Microsoft Teams, and SharePoint.

• Experience working with product, marketing, data, technology, and channel teams.

• Strong organizational, problem-solving, and execution capabilities.

• Preferred: experience in health insurance, healthcare, or healthcare technology.

• Preferred: knowledge of Agile, Scrum, SAFe, or other product development methodologies.

• Preferred: PMP, PMI-ACP, or other relevant project/program management certifications.

• Ideal candidates should reside within 50 miles of Arlington, VA; Louisville, KY; Atlanta, GA; Boston, MA; Chicago, IL; New York, NY; Tampa, FL; Nashville, TN; Dallas, TX; Seattle, WA; Denver, CO; or Fort Lauderdale, FL.

• Must have home internet with a minimum speed of 25 Mbps for downloads and 10 Mbps for uploads.

• A dedicated workspace free from interruptions to protect member PHI/HIPAA information is required.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Comprehensive medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Support for personal wellness and smart healthcare decision-making.

• Flexible remote work arrangement.

• Requirement for a dedicated home workspace to maintain PHI/HIPAA privacy.