Lead Product Manager – SaaS, AI Agent

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Engage in customer discovery with US mid-market Shopify merchants to gain insights into workflows, manual processes, and opportunities for AI Agents.

• Validate use cases alongside lighthouse customers in collaboration with Sales and Customer Success teams.

• Create cross-product customer journeys and a cohesive platform experience, encompassing information architecture, navigation, and workflows.

• Define tasks for AI Agents, including tool-calling scope, permissions, approval processes, error handling, escalation logic, onboarding, and success metrics.

• Take charge of platform packaging and pricing strategies while defining the Lighthouse Customer program and the expansion ARR playbook.

• Collaborate with Sales and Customer Success to enhance the cross-product attach rate.

• Convert merchant challenges into platform capability requirements for the engineering team.

• Share prioritization responsibilities with the Platform Engineering team.

• Develop clear written specifications and document decisions to minimize information loss across different time zones.

• Report directly to the CEO and collaborate with Platform Engineering to transform data, AI, and infrastructure capabilities into a unified customer platform for global ecommerce brands.

⛳️ Requirements

• 5–8 years of experience in product management.

• Over 2 years of experience in developing AI or LLM-powered products from inception to launch.

• Background in B2B SaaS, preferably with experience in multi-product customer platforms.

• Demonstrated experience in customer discovery, including engaging with merchants, conducting pilots, and transforming feedback into actionable roadmaps.

• Proficient in AI application product design, covering agent task definition, tool calling, human-in-the-loop processes, trust, and explainability.

• Ability to work effectively across time zones with a geographically distributed engineering team.

• Excellent written communication skills.

• Extensive use of AI tools such as GPT, Claude, and Gemini.

• Familiarity with the Shopify/DTC ecommerce ecosystem is a plus.

• Possessing a seller perspective is advantageous.

• A background in MarTech or post-purchase SaaS is desirable.

• Experience in launching end-to-end B2B AI Agent products is a bonus.

🏝️ Benefits

• 401(k)

• PTO

• Paid Holidays

• Insurance