Lead Product Manager, New Customer Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the consumer's initial service experience from the first interaction through to signup and the first booking.

• Establish the vision and strategic roadmap for a revamped first service experience.

• Collaborate with engineering, design, operations, marketing, and data teams to build the experience.

• Manage the home page and marketing website.

• Oversee signup and booking processes across LawnStarter, Lawn Love, and Home Gnome.

• Examine funnel data to pinpoint customer drop-off areas.

• Manage quotes, services, scheduling, and checkout processes, including Apple Pay and Google Pay.

• Develop AI-driven signup experiences with real customers for prototyping.

• Redesign the experience while validating the new process before replacing the current one.

• Work in collaboration with teams focused on pricing, Pro supply, and operations.

• Report directly to the Sr. Director of Product.

• Deliver a vision supported by leadership, launch an impactful initial component, enhance signup conversion rates, increase first-service bookings, and achieve high customer satisfaction ratings for first-service experiences.

⛳️ Requirements

• 6+ years of experience in consumer product management with an emphasis on consumer experience.

• Proven track record of launching AI-driven or agentic consumer experiences.

• Experience in prototyping signup processes utilizing LLMs and agents.

• Proficiency in analyzing customer transcripts and funnel data.

• Skills in product analytics and funnel analysis.

• Strong abilities in strategic prioritization and design collaboration.

• Experience in marketplace and personalization is advantageous.

• A minimum of a Bachelor's degree in business, analytics, engineering, design, or a related discipline.

• Over 6 years of product management experience with consumer-facing products.

• This is an individual contributor position with no direct reports.

🏝️ Benefits

• Equity

• Medical, dental, and vision coverage

• Fully remote (within the US)

• Flexible PTO