Lead Product Designer

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Establish and maintain the design vision across the entire product suite, create processes and quality standards, and advocate for the user during roadmap discussions.

• Provide mentorship to designers as the team expands.

• Connect design efforts to key metrics such as user adoption, customer satisfaction, sales success rates, and other relevant business outcomes; establish success criteria and leverage results to inform future design initiatives.

• Take ownership of visual direction, streamline workflows, minimize clicks, and create experiences for desktop, tablet, and mobile platforms.

• Spearhead the development of AI-driven features from ideation to launch, defining user interactions, evaluation processes, trust factors, and correction mechanisms for AI outputs.

• Develop and enhance a design system while promoting its adoption among engineering teams; facilitate its integration in Claude for project manager prototypes.

• Participate in customer calls, engage with communities, shadow team members, conduct usability tests, maintain user personas, and monitor competitor and AI trends.

• Produce wireframes, mockups, code-based working prototypes, and specifications ready for development; negotiate trade-offs with product managers and engineering teams.

• Articulate and justify design choices backed by evidence.

• Establish accessibility standards in accordance with WCAG and advocate for their implementation with engineering teams.

• Report directly to the VP of Product while acting as a strategic partner to product and engineering leadership.

⛳️ Requirements

• Over 7 years of experience in product or UX design, including leading design for a product area from start to finish, mentoring designers, confidently presenting to leadership, and aligning design decisions with measurable business results.

• A portfolio that showcases outstanding visual and interactive design skills, featuring examples of simplifying complex workflows and creating responsive experiences across desktop, tablet, and mobile devices.

• Proven experience in launching AI-driven features that users depend on, with a comprehensive understanding of AI UX patterns (managing expectations, citing sources, addressing errors, and ensuring human control).

• Experience in building or significantly enhancing a design system and fostering its adoption, including configuring it in Claude to facilitate PM development.

• Proficient in Figma and skilled in using Claude for rapid iteration, including creating functional code-based prototypes that provide engineering with more than just mockups.

• Practical experience in user research and conducting usability tests.

• Familiarity with WCAG accessibility standards, along with experience in identifying and rectifying violations.

• A bachelor's degree in design or a related field, or equivalent experience is preferred; additional preferred qualifications are optional.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and continuous learning.

• Collaborative and inclusive work environment.