Lead Manager, Seller Lead Management & Follow-Up

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of managing the seller lead pipeline once leads are entered into the database.

• Follow up with seller leads generated through inbound channels by making warm outbound calls, sending texts, and crafting emails.

• Reconnect with aged, historical, and previously unresponsive leads.

• Cultivate relationships with sellers who may not be ready to proceed.

• Review overdue or neglected follow-ups and initiate appropriate actions.

• Collect and update information pertaining to sellers, properties, motivations, and timelines.

• Assess leads against established criteria and pinpoint opportunities for acquisition reviews.

• Provide comprehensive CRM notes and context when transferring qualified leads to the CEO or acquisitions team.

• Escalate inquiries and situations that necessitate decision-making at the acquisitions level.

• Update REsimpli notes, lead stages, tasks, follow-up statuses, and next steps following each interaction.

• Monitor AI-generated call scores, outputs, automated follow-up activities, and overall workflow performance.

• Detect missed automations, workflow failures, and leads that need manual intervention.

• Offer backup for inbound call coverage as performance and readiness allow.

• Respond to inbound seller inquiries, gather lead information, document conversations, and channel leads into qualification and follow-up processes.

• Perform miscellaneous administrative support tasks assigned by the CEO.

• Prepare, verify, and distribute monthly newsletter emails to real estate agents.

• Progress towards expanded responsibilities in seller-facing sales, qualification, negotiation, and potentially approved phone-offer roles.

⛳️ Requirements

• Must be based in the Philippines.

• Demonstrated experience in lead management, inside sales, sales development, or customer follow-up.

• Comfortable taking ownership of and managing a lead pipeline, which includes CRM notes, tasks, follow-ups, lead status, and next actions.

• Strong and confident phone communication skills, coupled with patience, empathy, and the ability to build rapport.

• Ability to consistently nurture leads through multiple follow-up attempts.

• Experience with CRM systems focusing on pipeline management, notes, tasks, and follow-up tracking.

• Familiarity with REsimpli is preferred but not mandatory.

• Excellent written and verbal communication skills in English.

• Possess a neutral or easily understandable English accent.

• Capability to manage multiple leads, follow-ups, and communication threads independently.

• Strong organizational skills and effective time management.

• Ability to discern when a lead should remain in nurture, requires another follow-up, or is ready for escalation to acquisitions-level.

• Comfortable utilizing AI-supported tools and automated workflows, including reviewing outputs/call scores and identifying items needing manual intervention.

• Direct experience with AI is beneficial but not required.

• Strong sense of accountability, reliability, honesty, and integrity.

• Capable of taking ownership of assigned leads and ensuring follow-through until the necessary next actions are completed.

• Submit a resume, a 1–2 minute introductory video, and a scenario response.

• Must outline lead prioritization, pre-contact checks, REsimpli documentation, and escalation decisions in 5–8 bullet points.

🏝️ Benefits

• Paid Time Off

• HMO

• Fully Remote Work