Lead, L&D Program Management – Delivery Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide and manage exceptional learning experiences for participants and internal clients through TruStage classes and educational programs.

• Oversee and facilitate enterprise Learning & Development (L&D) initiatives within the L&D Center of Excellence.

• Contribute to the governance of programs, ensuring consistency and efficiency across operations.

• Maintain performance metrics and produce reports as directed by the Senior Manager of Learning and Delivery.

• Organize scheduling, communication for events, vendor contracts, and logistics for classes and programs.

• Coordinate the implementation and execution of enterprise learning initiatives.

• Understand and utilize L&D processes while collaborating with L&D Consultants, Learning Technology experts, and design and development teams.

• Assist in evaluating, measuring, and reporting on assigned programs.

• Provide constructive feedback to enhance learning content and improve participant experiences.

• Foster relationships with preferred vendors and actively engage with business stakeholders.

• Develop action/project plans, lead meetings, maintain documentation, and communicate updates to stakeholders.

• Build and curate comprehensive learning curricula.

• Facilitate courses for people leaders, individual contributors, new hires, and various other audiences.

• Conduct virtual sessions via Microsoft Teams, utilizing annotation tools and breakout sessions effectively.

• Resolve technology issues during the facilitation process.

• Coordinate and prepare guest speakers for sessions.

• Provide feedback to adjunct facilitators and guest speakers.

• Apply sustainability and reinforcement strategies to enhance knowledge retention.

• Integrate current business insights into course content.

• Stay updated on L&D trends, best practices in delivery, tools, and technologies.

⛳️ Requirements

• Bachelor's Degree or higher in Education, Organizational Development, Human Resources, or a related field, or equivalent professional experience.

• Over 7 years of experience in the learning and development sector.

• More than 5 years of experience in facilitation.

• Strong grasp of adult learning principles, theories, and strategies.

• Previous management experience is essential.

• Proven experience delivering training effectively to diverse audience levels, both in-person and virtually.

• Proficient in using Microsoft Teams for virtual training delivery.

• Excellent skills in presentation and communication.

• Strong interpersonal skills for building relationships.

• Some travel may be necessary.

• Facilitation certification from Blanchard Companies, Crucial Learning, DDI, etc., is preferred.

• DDI Certification is highly preferred.

🏝️ Benefits

• Potential availability of an annual incentive (bonus) plan.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• Employee assistance programs.

• Life insurance policies.

• Disability insurance plans.

• Parental leave provisions.

• Paid time off.

• 401k retirement plan.

• Tuition reimbursement opportunities.

• Flexible workplace arrangements promoting work-life balance.

• Opportunities for career advancement.

• Retirement assistance programs.

• Flexibility to work from a location of choice.

• Access to technology and tools that support hybrid working environments.