Lead, Interpreter Scheduling

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop, update, and implement scheduling procedures.

• Oversee and cultivate statistics to assess the effectiveness of the scheduling program.

• Serve as a resource for Interpreter Schedulers.

• Organize all staff training initiatives.

• Process requests within interpreter scheduling systems.

• Analyze clinical scenarios to identify optimal modes of communication for interpreters.

• Assess patients' communication requirements, complexities, and preferences.

• Determine the availability of in-person interpreters while considering factors like travel time and fatigue.

• Monitor ongoing assignments to ensure continuity of care.

• Submit requests to external vendors and confirm assignments in ePARC.

• Generate and review interpreter worklist reports in ePARC.

• Collaborate with Interpreter Services Supervisors and clinical department managers/supervisors.

• Triage and direct calls; respond to interpreter-related inquiries and assist with patient appointment calls.

• Supervise interpreter requests, assignments, modifications, and cancellations.

• Distribute daily schedules and coordinate with interpreters and vendor partners.

• Allocate appropriate interpreter modalities to comply with Department of Health, Joint Commission, and ADA standards/regulations.

• Triage emergency on-call requests and manage same-day add-ons or schedule modifications.

• Document pager activities and maintain instant messaging communication with interpreters.

• Escalate issues to Interpreter Services Supervisors when necessary.

• Train and onboard new Interpreter Schedulers.

• Conduct educational in-services for departments and employee orientations.

• Suggest process enhancements and perform additional duties as assigned.

⛳️ Requirements

• Associate's degree in Medical, Secretarial, or a related field combined with 3 years of relevant experience is required.

• An equivalent combination of education and experience will be considered.

• Familiarity with medical terminology is preferred.

• Experience with surgical/appointment scheduling software and electronic medical records is preferred.

• Strong customer relations skills are preferred.

• Monday to Friday, 7:00 a.m. to 3:30 p.m. schedule.

• On-call coverage is required.

• Ability to respond to emergency requests from the on-call pager within 5 minutes.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Competitive salary and benefits package.