Lead Field Service Technician

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Serve as the lead trainer for conducting on-roof quality inspections and in-shop training for new Technical Services personnel.

• Act as a liaison with the contractor community for IKO's new commercial roofing division in the US.

• Function as a quality control inspector to ensure superior workmanship on IKO warrantied installations.

• Educate and train new Field Service Technicians on both on-roof inspections and in-shop contractor training.

• Report trainee performance and progress to the Technical Manager, Single Ply Systems.

• Collaborate with commercial contractors to carry out quality assurance inspections of ongoing and completed roofing projects.

• Develop and deliver theoretical and practical training on commercial products for both existing and prospective Registered Contractors.

• Create detailed written reports on inspections and quality assurance for both internal and external clients.

• Partner with contractors and distribution networks to facilitate product education and promotion.

• Investigate warranty claims as necessary.

• Participate in relevant association events to promote IKO Commercial products.

• Attend internal meetings, functions, and company-organized training sessions.

• Comply with Health and Safety regulations as well as IKO Vehicle policies.

• Execute additional assigned duties.

⛳️ Requirements

• 5-7 years of direct, hands-on experience in the commercial roofing industry.

• Significant experience in training on single-ply roofing techniques (TPO and PVC) in accordance with established standards and practices.

• Background in quality assurance and roof inspections with roofing contractors.

• Proficient in reading technical roofing documentation and specifications.

• Highly skilled in demonstrating and presenting product applications, either in hands-on sessions or formal presentations.

• Proven ability to train individuals and groups in single-ply roofing techniques.

• Strong passion for quality workmanship and fostering enduring customer relationships.

• Excellent written and verbal communication abilities.

• Capable of working collaboratively with contractors to highlight the benefits of IKO commercial products.

• Flexible and adaptable to changing priorities and responsibilities.

• Must be available to work flexible hours, including nights and weekends.

• A valid driver's license is required.

• Willingness to travel across the designated territory, including potential overnight stays.

• Frequent travel and site visits may be necessary.

🏝️ Benefits

• Competitive compensation and pay package.

• Dental, Vision, and Medical benefits.

• Life Insurance coverage.

• Health Spending Account.

• Employee Support and Mental Wellness programs.

• Competitive matched retirement savings plan – 401k (US) / RRSP (Canada).

• Opportunity to work with a stable industry leader.

• Competitive salary.

• Comprehensive health care options.

• A progressive and challenging work environment.

• Commitment to teamwork and integrity.