Lead Expert, Onsite Operations – Enablement

This is a fully remote position, open to applicants in Germany.

📋 Description

• Providing operational and functional leadership for a cluster within the Onsite Operations & Enablement team.

• Ensuring optimal operational performance and managing the cluster effectively.

• Upholding established quality standards in the operational maintenance of onsite product, image, and text content.

• Fostering effective collaboration within the cluster.

• Overseeing operational workload and planning capacities and resources.

• Responsible for onboarding both new and existing employees.

• Sharing responsibility for recruitment and ongoing development of the cluster and its team members.

• Monitoring and enhancing the performance, processes, and tools of the cluster.

• Analyzing relevant KPIs and formulating strategies to boost operational excellence.

• Developing, optimizing, and establishing workflows and processes for content maintenance, publishing, and onsite product management.

• Improving tools for content and product maintenance.

• Crafting the cluster roadmap and spearheading innovative, long-term solutions.

• Collaborating closely with internal and external stakeholders to align on cross-functional topics and requirements.

⛳️ Requirements

• A successfully completed university degree.

• A minimum of 5–8 years of professional experience in e-commerce.

• Extensive knowledge of onsite merchandising, content management, or related fields.

• Demonstrated experience in process optimization and tool enhancement.

• Strong project management skills with the capability to handle multiple projects simultaneously.

• Comprehensive understanding of KPIs, performance monitoring, and data-driven decision-making.

• Initial experience in leading functional teams.

• Ability to collaborate with a diverse array of internal and external stakeholders.

• Strong analytical and solution-oriented mindset.

• Excellent communication abilities with the skill to convey content effectively to various target audiences.

• A structured, independent working style combined with a high degree of initiative.

🏝️ Benefits

• Voluntary holiday and Christmas bonuses, along with contributions toward retirement savings.

• A 30% employee discount, also available for your partner, covering restaurants and hairdressers.

• Additional vacation days starting from your fifth year of employment.

• Subsidy for an Urban Sports Club membership.

• Training and leadership development programs.

• Up to 30 calendar days of workation per year in selected European countries.

• Additional vacation days available through salary conversion.

• Option for a sabbatical.

• Company bike leasing, including e-bikes.