Lead Expert, Onsite Operations & Enablement

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide operational and functional leadership for a cluster within the Onsite Operations & Enablement team.

• Ensure operational excellence and adhere to established quality standards for maintaining onsite product, image, and text content.

• Offer functional guidance to the cluster while promoting effective collaboration.

• Manage operational workload, planning capacity, and resource allocation.

• Oversee the onboarding process for both new and existing employees.

• Assist in recruitment and the ongoing development of the cluster and its team members.

• Monitor and analyze cluster performance based on pertinent KPIs.

• Develop actionable strategies to enhance operational excellence.

• Create, optimize, and implement efficient workflows and processes for content maintenance, publication, and onsite article management.

• Further develop tools for managing content and articles.

• Continuously enhance the cluster roadmap and drive innovative, long-term solutions.

• Collaborate closely with internal and external stakeholders to coordinate cross-functional topics and requirements.

⛳️ Requirements

• A successfully completed university degree.

• A minimum of 5–8 years of professional experience in e-commerce.

• Strong knowledge of onsite merchandising, content management, or related fields.

• Proven expertise in process optimization and tool development.

• Project management skills with the capability to manage multiple projects simultaneously.

• Strong proficiency in handling metrics, performance monitoring, and making data-driven decisions.

• Initial experience in functional leadership of teams.

• Ability to promote effective collaboration with a diverse range of internal and external stakeholders.

• Highly analytical and solution-oriented mindset.

• Excellent communication skills, capable of conveying information appropriately to various target audiences.

• A structured, independent work approach with a high degree of initiative.

🏝️ Benefits

• Voluntary vacation and Christmas bonuses, along with contributions toward retirement plans.

• 30% employee discount, extendable to your partner, including dining and hairdressing services.

• Additional vacation days starting from your fifth year with the company.

• Subsidy for an Urban Sports membership.

• Access to training and leadership development programs.

• Workation opportunity of up to 30 calendar days per year in selected European countries.

• Additional vacation days available through salary conversion.

• Option for a sabbatical.

• Company bike leasing for a bicycle or e-bike of your choice.