Lead Director, Strategic Accounts

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, mentor, and cultivate teams of Account Executives and Strategic Account Executives.

• Establish strategic direction, priorities, and operational expectations for account teams.

• Promote a high-performance culture through feedback, talent development, and succession planning.

• Provide executive accountability and senior-level oversight for large, intricate PBM clients.

• Act as the escalation point for complex client issues and senior-level engagements.

• Manage overall revenue growth, retention, and profitability for the assigned portfolio.

• Guide renewal and expansion strategies while identifying opportunities for solution expansion.

• Offer portfolio-level insights into financial performance, drug trends, pricing strategies, guarantees, and account economics.

• Collaborate with finance, underwriting, and senior leadership on renewal scenarios, margin and value opportunities, and executive client discussions.

• Lead cross-functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation.

• Align resources, eliminate barriers, and promote complex client and business objectives.

• Provide leadership oversight for complex RFPs and renewals.

• Keep abreast of pharmacy benefit management, managed care, healthcare market, legislative, and regulatory trends.

⛳️ Requirements

• Over 10 years of experience in healthcare, account management, or similar client-facing roles.

• Previous experience in people leadership, including coaching, performance management, and talent development.

• Proven success in managing large and complex employer or health plan accounts through teams.

• Demonstrated executive presence and strategic insight, including leading senior-level client discussions, clearly presenting complex financial and PBM concepts to non-technical audiences, and confidently navigating high-stakes or escalated situations.

• Strong digital and AI fluency with inclusive leadership that aligns with the transformation agenda.

• Valid driver's license and a reliable, insured personal vehicle.

• Bachelor’s degree, advanced degree, or equivalent experience.

• Willingness to travel up to 40%, including overnight and short-notice travel.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.