Lead Director, Recruitment Operations

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the main point of contact between clients and internal teams during the implementation and ongoing support of client recruitment initiatives.

• Work collaboratively with Business Development, Operations, and other essential departments to initiate projects and ensure effective delivery to customers.

• Lead and mentor the team responsible for business development by converting client requirements, protocol specifications, and recruitment factors into practical solution designs.

• Define direction, prioritize tasks, and establish operational discipline to enhance the scalability of the function.

• Assist in the sales process by comprehending client needs, evaluating protocols, and developing strategies for population funnels.

• Convert client specifications into actionable recruitment solutions.

• Create recruitment materials, establish targeting criteria, outline process flows, and secure necessary approvals.

• Oversee the delivery of contracted services, including preparation for launch, execution oversight, and coordination across functions.

• Monitor campaign performance and implement optimization strategies to enhance recruitment results and meet client objectives.

• Manage high-level post-sale client relationships to promote satisfaction, retention, and account expansion.

• Collaborate with Business Development, Operations, call center, digital, marketing, and IT to synchronize resources and ensure consistent service delivery.

• Lead, recruit, and cultivate a high-performing team of solutions strategists and campaign managers.

⛳️ Requirements

• A minimum of 10 years of experience in the Clinical Trial Process and business through Retail Pharmacy/Clinical Background, major Pharma, or Clinical Research Organizations.

• At least 10 years of experience in the healthcare industry, with a deep understanding of the issues faced by payors, pharmacies, and other care providers and their impact on Clinical Trials.

• A Bachelor’s degree is required.

• Knowledge of major players in Real-World Data (RWD), Real-World Evidence (RWE), and patient recruitment for clinical trials.

• Experience in a Pharmacy Benefit Manager (PBM) and/or payer environment.

• A clinical background is essential.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.