Lead Director, Digital Product – Quality & Stars

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Spearhead the technology product strategy and implementation for quality measures and initiatives, which include Health Maintenance and dashboards that support Medicare Stars and ACO lead programs.

• Collaborate with clinical, business, operational, and enterprise governance stakeholders to define technology pathways that enhance ambulatory quality performance.

• Oversee Health Maintenance topic requests by ensuring stakeholder alignment, governance, and execution.

• Guarantee that training materials for care teams are accurate and up-to-date at the point of care.

• Direct the comprehensive strategy for Stars encompassing Part C and D measures.

• Confirm that payer files are accurately loaded into the core care delivery platform and that performance tools reflect results correctly.

• Create technological strategies that assist care teams in enhancing their Stars quality-measure performance.

• Lead cross-functional technology teams that facilitate care model strategy and comprehensive product execution.

• Develop shared outcome metrics linked to clinical quality, patient experience, and financial performance.

• Guide multidisciplinary teams composed of product managers, Epic analysts, software engineers, data scientists, and designers.

• Convert broad concepts into problem statements, product specifications, and Epic/technology architectures.

• Supervise the complete technology design, technical specifications, and technology development processes.

• Integrate external data sources such as claims data, remote monitoring, and health plan feeds with internal Epic workflows.

• Manage the technology lifecycle from discovery through solution design, construction, deployment, and realization of measurable outcomes.

• Establish feedback mechanisms and cycles for iterative improvement.

• Lead, mentor, and cultivate high-performing product and cross-functional technology teams.

• Promote a culture characterized by curiosity, resilience, problem-solving, joy, and high engagement.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• Over 10 years of progressive leadership experience across healthcare operations, clinical technology product management, and enterprise EHR implementation, particularly with Epic.

• Proficiency in value-based care models, payer quality initiatives, and Epic as a primary care delivery platform.

• Practical experience with Epic EHR workflows and module configurations.

• Ability to translate operational requirements into Epic builds.

• Knowledge of how external health data enhances EHR clinical workflows.

• Extensive familiarity with clinical operations, Quality Improvement methodologies, Value-Based Care frameworks, Fee-For-Service operational dynamics, and medical cost initiative care pathways.

• Proven ability to lead cross-functional teams in delivering high-scale technology-supported clinical interventions.

• Established history of collaborating with primary care delivery networks, retail clinics, and/or value-based care organizations to improve medical cost trends and clinical care pathways.

• A graduate degree and/or clinical background (RN, MD, DO, NP, PA) is preferred.

• Executive presence with the capability to communicate and influence both senior executive stakeholders and frontline team members.

• Outstanding analytical skills and the ability to transform ambiguous clinical challenges into structured problem statements.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Award target in the company’s equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.