Director, Client Integrations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead client integration efforts during onboarding, acquisitions, conversions, and operational transitions.

• Act as the primary operational partner during implementation and transition phases.

• Evaluate workflows, policies, processes, and operational structures to uncover opportunities for improvement and standardization.

• Create post-integration action plans that enhance quality, productivity, client satisfaction, and financial outcomes.

• Facilitate organizational readiness through training, communication, workflow design, and engagement with stakeholders.

• Provide leadership during client onboarding, implementation, and integration initiatives.

• Collaborate with teams in Revenue Cycle, Client Services, Technology, Implementation, and operational leadership.

• Track implementation progress, operational performance, risks, and key milestones.

• Analyze revenue cycle and operational performance metrics to identify root causes, risks, and areas for improvement.

• Assist in workflow redesign, process enhancements, operational transformation, automation, reporting, and technology solutions.

• Cultivate trusted partnerships with client stakeholders and cross-functional team members.

• Report operational updates, implementation progress, risks, and recommendations to leadership.

• Facilitate communication between internal and external stakeholders.

⛳️ Requirements

• Bachelor's degree or a comparable combination of education and experience.

• At least 7 years of progressive experience in healthcare operations, revenue cycle, client services, implementation, or a related field.

• A minimum of 3 years in leadership, consulting, project management, or implementation roles.

• Strong understanding of healthcare revenue cycle operations, client onboarding, integrations, and operational workflows.

• Experience in managing complex healthcare implementations, integrations, operational transitions, or client onboarding projects.

• Strong grasp of healthcare operations with the ability to identify and mitigate operational risks and opportunities.

• Proven capability to lead complex projects and influence stakeholders across various departments.

• Willingness to travel up to 20% based on business and client requirements.

• Openness to innovation, including AI, to discover enhanced processes and improve patient and client experiences.

• Preferred experience with large-scale healthcare client integrations, acquisitions, implementations, or operational transitions.

• Familiarity with Epic, Cerner, Meditech, or other significant healthcare platforms is preferred.

• Knowledge of AI-enabled tools, automation technologies, Power BI, Copilot, or workflow optimization solutions is preferred.

• Experience in supporting multi-state or national healthcare operations is preferred.

• Must reside in and be authorized to work in the United States.

🏝️ Benefits

• Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.

• Professional certification relevant to the associate’s field.

• Tuition reimbursement program.

• Incentive programs offered quarterly and annually.

• Investment in professional development.

• Flexibility in work-life balance.

• Option for remote work arrangement.