Director, Patient Access – Travel

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic vision, leadership, and operational guidance for on-site Patient Access personnel within a hospital or market.

• Oversee admitting and registration teams at all entry points.

• Foster collaborative relationships with operational leaders at designated sites or markets.

• Define accountabilities, delegate responsibilities, and organize departmental activities.

• Recruit, assess, mentor, and manage skilled professionals.

• Facilitate cross-training and support initiatives with department managers.

• Encourage team-building and a collaborative revenue cycle process.

• Develop communication strategies that enhance employee engagement, productivity, morale, and shared accountability.

• Conduct regular staff evaluations and provide educational opportunities.

• Assess staffing needs and oversee compensation monitoring.

• Enhance recruiting and retention strategies.

• Supervise hiring and training processes for leadership and Patient Access staff.

• Manage the departmental budget.

• Identify and implement strategies to enhance processes, operational efficiency, patient experience, and regulatory compliance.

• Execute other job-related tasks as needed.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• A minimum of 3 years of leadership experience.

• At least 3 years of experience in Patient Access, ideally within a hospital setting.

• Background in healthcare provider finance operations or a comparable service environment.

• Proven advanced usage of AI and management of teams utilizing AI for process and technology enhancements.

• EPIC experience is preferred.

• Demonstrated ability to use KPIs to drive and monitor team performance.

• Experience in financial and project management.

• Excellent communication, organizational, interpersonal, and customer service skills.

• Capacity to thrive in a fast-paced environment.

• Willingness to travel weekly to various locations within the client footprint.

• CRCR certification must be obtained within the first 9 months of employment.

• CHAM certification is preferred.

• Must live in and have authorization to work in the United States.

🏝️ Benefits

• Comprehensive benefits package that includes healthcare, time off, retirement, and well-being programs.

• Opportunities for professional certification relevant to the associate’s field.

• Tuition reimbursement available.

• Quarterly and annual incentive programs.

• Employer-supported CRCR certification within the first 9 months of employment.

• Flexible work-life balance.

• Opportunities for professional development.