Lead Director – Digital Product, Clinic Operations and Ambulatory Workflows

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Spearhead the technology product strategy and implementation for essential clinical care delivery offerings, encompassing both in-clinic and virtual care interactions, in-basket management, and inventory oversight.

• Collaborate with clinical and business operational leaders to design comprehensive technology pathways that promote safe and high-quality outpatient care.

• Lead diverse teams comprising product managers, Epic analysts, software engineers, data scientists, and UI/UX designers.

• Convert clinical visions into scalable technology roadmaps that prioritize patient outcomes, safety, care team experiences, and cost efficiency.

• Work with healthcare delivery leadership to develop effective and safe outpatient care models.

• Act as a strategic advisor for CVS HCD business stakeholders in shaping care model strategies.

• Propel cross-functional technology teams to provide solutions for care model technologies.

• Set up shared outcome metrics linked to clinical quality, patient experience, and financial performance.

• Transform clinical concepts into problem statements, product specifications, and Epic/technology architectures.

• Supervise the complete technology design, technical requirements, and development process.

• Integrate external data sources, such as claims data, remote monitoring, and health plan feeds, into internal Epic workflows.

• Manage the technology lifecycle from the discovery and solution phase through to build, deployment, and outcome realization.

• Implement feedback loops and cycles for iterative improvements.

• Lead, mentor, and cultivate high-performing product and cross-functional technology teams.

• Support CVS HCD's admissions prevention initiatives and promote a culture of trust and resilience within the team.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• Over 10 years of progressive leadership experience in healthcare operations, clinical technology product management, and enterprise EHR implementations, particularly with Epic.

• Proficiency in value-based care models and Epic as a primary care delivery platform.

• Practical experience with Epic EHR workflows and module configurations.

• Ability to translate operational requirements into Epic builds.

• Knowledge of how external health data enhances EHR clinical workflows.

• Extensive understanding of clinical operations and Quality Improvement methodologies.

• Familiarity with Value-Based Care frameworks and Fee-For-Service operational dynamics.

• Awareness of medical cost initiative care pathways.

• Proven experience leading cross-functional teams to implement high-scale technology-driven clinical interventions.

• Established history of collaboration with primary care delivery networks, retail clinics, and/or value-based care organizations.

• Demonstrated ability to communicate, influence, and build trust with both senior executives and frontline team members.

• Exceptional analytical skills with the ability to structure ambiguous clinical challenges into clear problem statements.

• Proven experience in people leadership.

• A graduate degree and/or clinical background (RN, MD, DO, NP, PA) is preferred.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.