Lead Director, Digital Product

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Develop a comprehensive multi-year vision and roadmap for digital products in collaboration with Commercial Product.

• Outline new capabilities and identify necessary investments.

• Deliver top-tier capabilities that boost product value, speed up customer adoption, and foster business growth.

• Spot emerging opportunities and advocate for transformative initiatives.

• Implement incremental enhancements that yield measurable impacts for both the business and customers.

• Keep track of market trends, competitor offerings, and innovations within the industry.

• Guide product strategy, positioning, investment choices, and roadmap priorities.

• Oversee the piloting, scaling, and commercialization of innovative capabilities.

• Convert strategic concepts into customer-centric solutions and business results.

• Identify, evaluate, and manage potential risks while developing strategies for mitigation.

• Escalate issues as necessary to ensure prompt resolutions.

• Present insights, context, and actionable recommendations to senior leadership.

• Establish and track product performance, adoption rates, and financial KPIs.

• Utilize data-driven insights to enhance performance and refine product strategy.

• Collaborate with teams across Commercial Product, Analytics & Behavior Change, Customer Success, Marketing, Sales, Finance, and other stakeholders.

⛳️ Requirements

• Extensive expertise in digital product strategy and execution within the healthcare sector.

• Experience in leveraging AI and emerging technologies to create and expand digital products in Agile and/or SAFe environments.

• Strong business acumen with a proven history of driving revenue growth, achieving medical cost reductions, and creating new business opportunities.

• Proven success in leading complex, cross-functional initiatives within highly matrixed organizations.

• Ability to apply data-driven decision-making, conduct market analysis, customer research, and assess business/operational/technical feasibility.

• Experience in partnering with National Accounts, validating new concepts, collecting feedback, and resolving complex challenges.

• Exceptional skills in risk identification, management, and communication.

• Strong strategic thinking skills with the ability to convert data and insights into quantifiable business outcomes.

• Excellent communication abilities, executive presence, and stakeholder management skills.

• Strong problem-solving, judgment, and decision-making capabilities.

• Capacity to manage multiple priorities, work independently, and achieve results in a dynamic environment.

• Resilience and adaptability in the face of ambiguity, change, and shifting business needs.

• Highly organized and detail-oriented, demonstrating strong execution and follow-through.

• Growth mindset with a focus on personal and professional development for oneself and others.

• Minimum of 10 years of professional experience in product management, product strategy, and/or digital strategy.

• At least 7 years in a digital environment, leading cross-functional teams in a matrixed setting.

• Over 7 years of experience presenting to and influencing stakeholders in executive environments.

• More than 5 years of experience leading the design and launch of complex new products and/or processes.

• Willingness to travel up to 10% annually.

• Bachelor’s degree required.

• Master’s degree preferred or relevant experience.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Eligibility for the company’s equity award program.

• Comprehensive medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Options for retirement savings.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.