Lead D365 CRM Consultant

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assume functional ownership of the Microsoft Dynamics 365 platform.

• Drive the strategic development, functional design, and implementation support of the CRM ecosystem.

• Offer functional guidance to the requirements team.

• Oversee the overall functional design of the CRM system.

• Ensure seamless integration of Dynamics 365 Sales, Customer Insights, and customized system components.

• Evaluate and prioritize requirements from business units, translating them into solutions, user stories, and optimized end-to-end processes.

• Specify functional requirements for the data model and business processes.

• Collaborate closely with the Tech Lead and relevant stakeholders.

• Make functional decisions when faced with conflicting priorities, establish quality standards, and provide functional approval for requirements and concepts.

• Provide functional leadership to the requirements team.

• Continuously enhance competencies, methods, and standards, while expanding D365 expertise.

• Keep track of new features, releases, and developments in the Microsoft ecosystem, deriving initiatives for the CRM platform.

⛳️ Requirements

• Minimum of 6 years of professional experience as a CRM Consultant, Solution Consultant, Lead Business Analyst, or in a similar role within the Microsoft Dynamics 365 Customer Engagement environment.

• Experience in consulting or implementation projects is preferred.

• Strong expertise in Microsoft Dynamics 365 Sales.

• Familiarity with Dynamics 365 Customer Insights is preferred.

• Comprehensive understanding of the standard functionality of the Dynamics 365 platform.

• Experience in analyzing, modeling, and optimizing business processes.

• Ability to formulate clear requirements, user stories, and acceptance criteria.

• Excellent understanding of the Microsoft Power Platform, Dataverse, and integration architectures.

• Experience in functionally evaluating configurations, customizations, and bespoke developments.

• Experience in facilitating workshops and collaborating with business units, stakeholders, and key users.

• Proven experience in the professional development of colleagues and in establishing methods, standards, and competencies for requirements management.

• Proficient in German, at least C1 level.

• Proficient in English, at least B2 level.

• Confident in using AI-assisted working methods.

• Good understanding of D365 licensing models and their impact on functionality and costs.

• Knowledge of Microsoft Dynamics 365 Business Central and the interaction between CRM and ERP processes is an advantage.

• Experience with migration projects or replacing and consolidating established system landscapes is advantageous.

• Experience in functionally managing and collaborating with external implementation partners is advantageous.

• Practical experience with agile methodologies and Azure DevOps, particularly backlogs, user stories, and boards, is an advantage.

• Microsoft certifications in the Dynamics or Power Platform environment, such as MB-210, PL-200, or PL-600, are beneficial.

• Experience with Power BI and ideally, industry knowledge in the education, NGO, or public-benefit sector.

🏝️ Benefits

• 30 days of vacation.

• Options for home office.

• Sabbatical opportunities.

• Up to 180 days of working abroad.

• Vacation and workation opportunities at our seminar houses in Berlin and Pommritz.

• Discounts on corporate benefits.

• Participation in company fun runs.

• Sports and relaxation programs provided by Voiio.

• JobRad bicycle leasing.

• Corporate fitness through EGYM Wellpass.

• Yoga retreats available.

• Access to dietary supplements.

• Ergonomic workplace equipment provided.

• Coaching and consulting services offered.

• Various training opportunities available.

• Three professional development days.

• Individual professional and personal development support.

• Access to LinkedIn Learning.

• Team development programs offered.

• Leadership Management Program available.

• Microsoft 365 with Copilot for enhanced productivity.

• Excellent compatibility between career and family life.

• Paid days off for caring for sick children.

• Family vacations at our seminar houses.

• Paid special leave for caring for relatives.

• Digital childcare and tutoring services through Voiio.

• Annual celebrations to foster team spirit.

• Mindful meeting culture to enhance productivity.

• Onboarding seminars and onboarding buddies for new employees.

• Open culture that encourages learning from mistakes and giving feedback.

• Opportunities for autonomous working.

• Meaningful work with a social impact.

• Public-benefit focus emphasizing sustainability.

• Herzensprojekte donation campaign by WBS GRUPPE.