Lead CX Designer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Lead and enhance the CX Design capability, currently consisting of 14 UX/UI designers, both functionally and disciplinarily.

• Report directly to the Head of Experience.

• Inspire, motivate, and develop UX/UI designers; identify recruitment needs; and promote a culture of continuous learning and knowledge sharing.

• Manage the workload and deployment of designers across various customer, product, and capability initiatives.

• Create a cohesive end-to-end offering in collaboration with UX Research & Strategy, integrating research, strategy, UX/UI design, and implementation.

• Further refine standards, methods, and quality criteria for UX/UI design, ensuring consistent quality from exploration and conception through to implementation.

• Develop user-centered, consistent, and on-brand solutions tailored to different Sparkasse contexts.

• Incorporate AI-enabled design processes and create UX/UI solutions for AI applications and agent-driven touchpoints.

• Collaborate with Product Owners, Project Managers, developers, and other stakeholders while providing functional leadership to both internal and external partners.

• Contribute to new business initiatives, create CX Design proposals, and represent the capability in pitches and client meetings.

• Enhance the visibility of CX Design services, methodologies, and achievements both internally and externally.

⛳️ Requirements

• A minimum of 10 years of experience in UX/UI design, Customer Experience, or digital product and service design.

• At least 3 years of experience in functional and disciplinary leadership and development of design teams, or in a comparable leadership position.

• Strong proficiency in user-centered methods, UX/UI design, responsive design, design systems, usability, and accessibility.

• Experience in conceptualizing, managing, and ensuring the quality of complex design initiatives from exploration through to implementation.

• Ability to synthesize user, customer, brand, business, and technology requirements into feasible solutions.

• Knowledge of the opportunities and constraints of AI-supported design processes, along with an interest in new interaction models for AI solutions and agentic systems.

• Experience in capacity and resource management, as well as in developing or marketing design services, is advantageous.

• Strategic thinking, outstanding communication and presentation skills, with the ability to weave together complex issues and diverse interests in a solution-oriented approach.

🏝️ Benefits

• Competitive compensation, along with employee savings benefits, retirement provisions, and various employee discounts.

• Subsidy for public transport passes.

• 30 days of vacation plus 2 bank holidays (December 24 and 31).

• A wide array of professional development opportunities.

• Attractive options for remote working.

• Flexible working hours, available on a full-time (39 hours) or part-time basis.

• A modern workplace at one of our locations.

• An inspiring work environment, relaxed dress code, and friendly colleagues.

• A trust-based atmosphere within a welcoming team characterized by flat hierarchies.

• Commitment to equal opportunity, diversity, and inclusion.