Lead Customs Specialist – Customs Operations

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Formulate and implement strategies for customs operations in the U.S. and Canada.

• Lead and nurture a high-performing customs operations team through effective coaching and talent development.

• Provide technical guidance and subject matter expertise on customs regulations, importing processes, and trade compliance.

• Drive initiatives for continuous improvement to enhance compliance, service levels, productivity, visibility, and operational efficiency.

• Utilize KPIs, analytics, and performance metrics for informed decision-making and operational governance.

• Collaborate with IT and business stakeholders to enhance Global Trade Management and ERP systems, focusing on automation and technology-driven process improvements.

• Establish and oversee broker governance programs, which include performance measurement, escalation management, corrective actions, and service improvement plans.

• Work closely with Logistics, Sourcing, Regulatory, Product Compliance, Planning, Finance, and external service providers to optimize import processes and minimize clearance delays.

• Manage shipment exceptions and resolve critical issues effectively.

• Develop reporting tools, dashboards, and operational insights.

• Spearhead root cause analysis and corrective action initiatives.

• Address complex customs and supply chain issues while balancing compliance, operational, and business aims.

• Act as a trusted advisor, lead projects, and build consensus on customs and trade compliance issues.

⛳️ Requirements

• A Bachelor's degree from an accredited institution or a high school diploma/GED with a minimum of 10 years of relevant experience.

• At least 6 years of professional experience in the field.

• Expertise in customs and U.S. border operations.

• Proficient in verbal and written communication in English.

• Advanced skills in Microsoft Office applications, including PowerPoint, Excel, Word, Teams, and Outlook.

• Familiarity with Microsoft Power BI, Smartsheet, and AI tools.

• Strong analytical and problem-solving capabilities.

• Proven ability to document, plan, market, and implement programs effectively.

• Established skills in project management.

• Demonstrated experience in customs operations, trade compliance, international logistics, and broker management.

• In-depth knowledge of U.S. customs regulations, import processes, customs entries, and compliance obligations.

• Track record of leading cross-functional initiatives, process enhancements, and operational escalations successfully.

• Preferred certifications include LCB, CCS, APICS/ASCM, or equivalent professional credentials.

• Must be legally authorized to work in the United States; GE HealthCare will not sponsor employment visas.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Competitive salary.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).