This is a fully remote position, open to applicants in Australia.

📋 Description

• Act as the main post-sales contact for clients in the APAC region.

• Facilitate successful onboarding, implementation, and adoption of Dragos solutions.

• Build relationships with customers to set success criteria and assist them in achieving measurable positive business results.

• Manage customer success plans and conduct regular business reviews to evaluate value realization, encourage advocacy, and identify growth opportunities.

• Oversee customer management, retention, and health metrics, ensuring proactive engagement, value realization, and identification of commercial and technical risks to minimize churn (GDR) and enhance expansion velocity (NDR).

• Regularly update SFDC and other record-keeping systems with detailed notes, including proactive development and execution of success and at-risk account recovery plans.

• Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a smooth customer experience.

• Act as a trusted advisor to clients, promoting adoption, ensuring satisfaction, and aligning Dragos solutions with customers' operational and security objectives.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Account Management, or related roles in cybersecurity, enterprise SaaS, or industrial sectors, including renewal management.

• Strong communication, presentation, and relationship-building abilities.

• Comfortable working independently in a remote-first environment.

• Demonstrated capability to manage complex customer relationships and influence key stakeholders.

• Knowledge of cybersecurity and its impact on business-level outcomes.

• Strong executive presence, along with effective written and verbal communication skills.

• Preferred familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments.

• Willingness to travel 25% of the time.

• All new hires must successfully pass a background check as a condition of employment.