Lead CRM Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide effective engineering leadership for a designated Salesforce CRM platform.

• Oversee a team of engineers dedicated to the platform while maintaining a hands-on approach through supervision, coaching, technical guidance, and task delegation.

• Manage CRM Engineers by offering coaching, performance evaluations, goal setting, workload oversight, career growth, and technical mentorship.

• Direct Salesforce configuration, customization, development, testing, maintenance, and optimization efforts.

• Facilitate technical discovery and engineering solutions prior to sprint commitments.

• Convert product requirements and approved solution architecture into actionable, sized, development-ready tasks.

• Contribute to solution design and implementation, promoting small, testable increments and quick feedback.

• Conduct peer code reviews for Apex, Lightning Web Components, integrations, automation, and custom development.

• Establish coding standards, reusable engineering patterns, development practices, and platform guardrails.

• Oversee the delivery of custom development, integrations, APIs, middleware, data migration, and complex Salesforce configurations.

• Coordinate and guide vendor and systems-integrator developers; review deliverables and code quality.

• Collaborate with DevSecOps on source control, CI/CD, automated scanning, deployments, vulnerability management, environment oversight, and release controls.

• Work alongside the Salesforce Solution Architect on intricate, high-risk, cross-platform, integration-heavy, and security-sensitive decisions.

• Assess downstream impacts across objects, fields, automation, integrations, APIs, reporting, data flows, security, and dependent applications.

• Ensure thorough system and technical regression testing for modifications, releases, defects, and hotfixes.

• Lead initiatives responding to significant production defects and conduct root cause analyses; implement corrective and preventative measures.

• Monitor platform health, technical debt, performance, obsolete components, security vulnerabilities, and modernization opportunities.

• Engage in release planning and readiness, ensuring that dependencies, testing, deployment, rollback, and documentation are complete.

• Maintain technical specifications, configuration and object/field documentation, integration mappings, architectural decisions, release artifacts, lessons learned, and contributions to the CRM knowledge base.

• Stay updated on Salesforce engineering, platform capabilities, APIs, integration patterns, DevSecOps practices, and approved AI-assisted engineering tools.

• Collaborate with Product, Delivery, QA, UI/UX, Data, Security, administrators, and technology teams.

• Perform additional duties as assigned.

⛳️ Requirements

• Strong ability to convey complex ideas, concepts, technical decisions, risks, and processes clearly to engineers, management, and cross-functional stakeholders.

• Extensive hands-on experience with Salesforce applications, custom development, platform configuration, and enterprise CRM environments.

• Proven capability to lead and develop engineers while remaining technically engaged.

• In-depth knowledge of Apex, Lightning Web Components, Flow/automation, Salesforce data modeling, security/sharing, APIs, asynchronous processing, and platform limits.

• Proficiency in managing the technical delivery of custom development, integrations, and data migration aspects of a Salesforce implementation.

• Ability to develop, test, maintain, and support integrations between Salesforce and SaaS, custom, cloud, or on-premises applications using REST APIs, event-driven patterns, middleware, custom connectors, and web services.

• Strong understanding of source control, CI/CD, code review, testing, release management, and DevSecOps practices.

• Capability to perform technical impact and dependency analysis and to recognize when architectural, security, data, or enterprise escalation is necessary.

• Must be proficient in writing technical specifications, implementation documentation, root cause analyses, and engineering standards.

• Strong coaching, prioritization, feedback, problem-solving, and people-management skills.

• Ability to meet deadlines while navigating a dynamic, complex, and fast-paced work environment.

• Bachelor’s degree and a minimum of 7 years of experience as a Salesforce/CRM Engineer, Salesforce Developer, software engineer, or a related role; additional relevant experience may be considered in lieu of a degree.

• At least 2 years of demonstrated technical leadership, team lead, or people management experience.

• Comprehensive understanding of CRM fundamentals and advanced Salesforce platform capabilities.

• Experience with large-scale Salesforce implementations, integrations, upgrades, and production environments.

• Hands-on experience in Salesforce implementation, development, administration, maintenance, troubleshooting, and optimization.

• Experience in leading code reviews, technical solutioning, engineering standards, and mentoring developers.

• Salesforce Platform Developer I certification is mandatory.

• Salesforce Platform Developer II certification is highly preferred; additional Salesforce architecture, integration, or DevOps credentials are advantageous.

• Must be able to remain stationary for 50% of the time.

• Frequent communication over video calls with internal and external stakeholders is required.

• Must be capable of lifting and handling equipment weighing up to 50 pounds.

• Occasional after-hours or on-call work may be necessary for critical system maintenance or issue resolution.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Supplemental income insurance

• Employer-paid disability insurance

• Employer-paid life insurance

• Pre-tax FSA for medical and dependent care

• 401K available