Lead Content Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and implement a content strategy that aligns with product, clinical, business, and user requirements.

• Define and oversee the content strategy for significant product areas.

• Shape standards for content design, evolve the voice and tone, and promote content system thinking.

• Facilitate cross-functional workshops and guide product direction through content design.

• Utilize research, usability insights, analytics, and data science findings to inform content and product strategy.

• Design conversation flows, intents, response frameworks, dialogue flows, turn-taking logic, error states, fallback handling, and escalation paths for AI-powered chatbots and virtual assistants.

• Collaborate with AI, clinical, legal, and engineering teams on prompt frameworks, content guidelines, and quality criteria for LLM-generated healthcare responses.

• Establish content standards and governance for generative AI outputs, including evaluation rubrics, red-teaming, and feedback loops for models.

• Plan and craft UX copy for mobile and web applications, covering complex and high-stakes product areas.

• Define scalable content standards, patterns, and governance frameworks.

• Cultivate relationships with subject-matter experts and teams across the organization.

• Convey complex ideas in an accessible manner through storytelling, active listening, and persuasion.

• Lead cross-functional discussions and workshops.

• Collaborate in Figma on design decisions and the content design system.

• Mentor members of the content team and spearhead knowledge-sharing initiatives.

• Engage in hiring processes for content design roles and connect with the broader design community.

⛳️ Requirements

• 8–10 years of experience in content design, UX writing, or a closely related field.

• Preference for experience in digital health or wellness.

• Proven experience in conversation design, including crafting dialogue flows, intents, utterances, and system responses for chatbots or virtual assistants.

• Strong preference for experience in member- and/or provider-facing healthcare environments.

• Working knowledge of large language models (LLMs) and generative AI tools.

• Practical experience in prompt writing and assessing AI-generated content.

• Understanding of AI constraints and risks in regulated sectors.

• Familiarity with conversational AI platforms and tools.

• Knowledge of how content design integrates with model configuration and testing.

• Experience leading content strategy for intricate digital product experiences.

• Fundamental understanding of UX, accessibility, and information architecture best practices.

• Proficiency with Figma and Agile/Scrum methodologies.

• Outstanding writing and editing skills.

• Strong project management and multitasking abilities.

• Experience in managing stakeholders throughout various phases of product development.

• Bachelor's degree in English, Communications, Journalism, or a related field, or equivalent practical experience.

• Must currently be authorized to work in the United States without visa sponsorship, now or in the future.

🏝️ Benefits

• Performance bonus.

• Flexible Vacation Policy.

• 80 hours of Paid Sick, Safe, and Caregiver Leave annually.

• Inclusive benefits program focused on employees and their families.

• Customized benefits programs to address individual and family needs.

• Opportunities for career growth.

• Professional development and mentoring opportunities.

• Innovative and inclusive workplace culture.