Senior Editorial Writer – Content Strategist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Write executive articles for proprietary, social, and external distribution platforms.

• Conduct interviews with internal subject-matter experts, clients, and partners to uncover unique story angles and insights.

• Create sponsored editorial and co-authored articles aimed at specific trade publishers.

• Assist with live programming, including office hours, panel discussions, and ongoing dialogues with senior ModSquad representatives.

• Prepare participants for live programming, frame discussions, and convert recordings into written content.

• Monitor customer experience, trust & safety, moderation, and the outsourcing landscape.

• Evaluate competitor positioning, vendor assertions, analyst coverage, and regulatory developments.

• Develop data-driven editorial content, including original surveys, benchmark analyses, industry overviews, and data-informed commentary.

• Transform industry research into actionable arguments for practitioners.

• Identify untold stories that competitors have overlooked.

• Collaborate with Account Management and Sales to highlight client narratives.

• Create anonymized or attributed client stories that are both specific and authentic.

• Establish a systematic approach for sourcing, quantifying, and validating client stories, including business outcomes.

• Work alongside the Content & Creative Production team, collaborating with the Head of Brand and VP of Marketing.

• Provide services as needed, with weekly hours fluctuating based on project demand.

• Log time using Teambridge Systems and submit monthly invoices.

⛳️ Requirements

• Proven experience in covering or analyzing at least one of the following areas: customer experience, contact centers, BPO/outsourcing, trust & safety, content moderation, enterprise SaaS, or digital operations.

• Established background in journalism, trade publishing, industry analysis, or research writing—not general content marketing.

• Demonstrated executive ghostwriting skills, with published samples available.

• Experience in producing or interpreting original research, including surveys, benchmark data, or industry datasets.

• Ability to extract unique story angles and perspectives from interviews with executives, clients, and partners.

• Skill in constructing coherent and logical arguments from concepts or rough outlines.

• Familiarity with trade publication processes, including editorial pitches, sponsored content, and co-authoring.

• Knowledge of relevant publications, newsletters, and analysts within the sector.

• Proficient in working with plain text workflows, Markdown, and GitHub.

• Understanding of the Paramedic Method from "Revising Prose" or "Several Short Sentences About Writing."

• Quick, self-motivated, and capable of working independently without extensive supervision.

• Comfort in functioning as an independent contractor while collaborating with an in-house team.

• Must perform services from an eligible U.S. location, excluding New York City, New York, and Jersey City, New Jersey.

• Cover letter and writing samples must represent the applicant's own work.

🏝️ Benefits

• Independent contractor arrangement does not include employee benefits.

• Fully remote work opportunity.

• Asynchronous work model, with some availability required during Pacific business hours as necessary.

• Potential for extension beyond the initial six-month period based on business requirements and project volume.