Lead, Conditions Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of a designated marketing pod

• Establish priorities, plan sprints, manage the backlog, and supervise delivery execution

• Foster accountability among pod members and stakeholders

• Facilitate agile ceremonies to maintain momentum towards sprint and business goals

• Collaborate with the Communications Strategy Lead to convert journey strategies into prioritized roadmaps and actionable plans

• Supervise the delivery and enhancement of personalized, omni-channel member journeys across the marketing platform and engagement channels

• Leverage platform capabilities, performance insights, and stakeholder feedback to enhance member experiences and the effectiveness of journeys

• Coordinate efforts among marketing, analytics, product, technology, channel, and business teams

• Identify, manage, and escalate risks, dependencies, and obstacles

• Promote cross-functional decision-making while communicating priorities, progress, risks, and performance

• Conduct live sprint reviews, journey demonstrations, and stakeholder updates

• Cultivate a high-performing pod culture rooted in ownership, collaboration, transparency, and accountability

• Enhance delivery velocity, quality, predictability, and team effectiveness

• Advocate for experimentation, innovation, and the adoption of new platform capabilities

⛳️ Requirements

• Bachelor’s degree in Marketing, Business, Communications, Technology, or a related field, or 4+ years of equivalent relevant experience

• 5+ years of experience in lifecycle marketing, CRM marketing, customer engagement, marketing operations, journey orchestration, or related fields

• 2+ years of experience leading agile teams, pods, or cross-functional initiatives

• Proven experience managing complex, cross-functional workstreams with multiple stakeholders and competing priorities

• Solid understanding of omni-channel marketing, customer journeys, personalization, and marketing automation

• Demonstrated success in driving delivery, prioritization, stakeholder alignment, and operational excellence within a matrixed environment

• Proven ability to enhance team effectiveness, delivery performance, or operational processes in a fast-paced, cross-functional setting

• Strong skills in facilitation, communication, organization, and problem-solving

• Capability to influence without direct authority and foster accountability across diverse teams

• Availability to work Eastern Standard Time hours

• Willingness to travel up to 10%

• Access to home internet with at least 25 Mbps download and 10 Mbps upload

• A dedicated workspace free from ongoing interruptions to safeguard member PHI/HIPAA information

• Preferred: Experience in healthcare, insurance, Medicare, Medicaid, Stars, loyalty and rewards, preventive care, chronic condition management, or other regulated sectors

• Preferred: Familiarity with Adobe Experience Platform, Adobe Journey Optimizer, or similar journey orchestration and marketing technology platforms

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance

• Medical benefits

• Dental benefits

• Vision benefits

• 401(k) retirement savings plan

• Paid time off

• Company holidays

• Personal holidays

• Paid parental leave

• Paid caregiver leave

• Short-term disability

• Long-term disability

• Life insurance

• Remote work opportunities

• Occasional travel to Humana offices for training or meetings

• Dedicated home workspace requirements supporting protection of member PHI/HIPAA information