Lead, Client Partnerships

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage Sureel's critical relationships with rights-holders and foster trust with senior executives.

• Guide partners through pilot programs and implementations, overseeing testing, data evaluations, product feedback, onboarding, and decision-making processes.

• Gain insights into how rights-holders utilize Sureel, identifying value points and areas of friction.

• Incorporate partner requirements into product development for the Product, Engineering, and AI teams.

• Clarify Sureel's attribution and payout frameworks for partners.

• Detect trends in partner discussions to influence product development, commercial strategy, or industry direction.

• Develop scalable methods, processes, and tools for engaging with rights-holders.

• Ensure the quality, accuracy, consistency, and reliability of partner-facing attribution data and reporting.

• Discover opportunities to strengthen relationships through new use cases, expanded catalog involvement, and enhanced platform adoption.

• Represent Sureel in high-level partner meetings and industry forums, including engagements with Warner Music Group counterparts.

• Prepare relevant context and background for significant partner discussions.

• Collaborate with leadership on client strategy and prioritization across the partner network.

• Contribute to the development of the client function as Sureel expands, including additional resources, processes, and capabilities.

⛳️ Requirements

• Extensive experience in music rights, metadata, and/or collective management.

• Knowledge of splits, share distributions, composition rights, recording rights, and the payment structures of CMOs and publishers.

• Proven experience in building and managing senior-level relationships with rights-holders, clients, partners, or industry stakeholders.

• Ability to convert client insights into actionable product, business, and commercial strategies.

• Proficiency with data and technical details, including interpreting datasets, questioning figures, and articulating them clearly to non-technical partners.

• Capacity to represent leadership, make informed judgments, and pinpoint issues needing leadership intervention.

• Excellent communication skills and the ability to maintain composure in a dynamic environment.

• Skill in differentiating individual client requests from broader market trends.

• Passion for the music industry and enjoyment of working in a small, collaborative, fast-paced startup setting.

• Experience with artists, labels, publishers, CMOs/PROs, music-tech firms, metadata companies, or in a senior consulting role with them.

• Background in client/QA, business operations, client relations, or strategic partnerships.

• Engagement in industry metadata or rights standards initiatives.

• Experience collaborating directly with C-level executives on client strategy and translating senior-level discussions into actionable plans.

• Curiosity about the music and entertainment landscape and the influence of AI on creators.

• Familiarity with Google Workspace, CRM systems, calendar tools, and expense management systems like Concur.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.

• Opportunity to engage within Warner Music Group's global music company network.

• Collaborative work environment with a startup pace.

• Chance to influence AI rights infrastructure and industry standards.

• Opportunity to work with senior leadership, cross-functional teams, and partners in music, technology, and legal sectors.