Lead Client Director – Strategic Retail

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Generate new business opportunities with a specified group of ServiceNow's largest existing accounts.

• Manage executive relationships for the accounts assigned to you.

• Lead virtual teams comprising Solution Sales, Solution Consulting, Support, and Professional Services.

• Offer strategic leadership and partnership to clients.

• Act as the relationship manager between customers and ServiceNow.

• Create ServiceNow solutions tailored to each customer's strategic objectives.

• Supervise the growth of global accounts, including the development and deployment of worldwide resources.

• Establish trust and cultivate deep multi-tiered relationships, from project/IT teams to the CxO level.

• Formulate a clear roadmap and enhance capabilities across clients and ServiceNow teams.

• Meet financial objectives for assigned clients, including licenses, renewals, and professional services.

⛳️ Requirements

• Proven experience in utilizing or critically assessing how to incorporate AI into work processes, decision-making, or problem-solving.

• Over 10 years of experience in client management, aligning account strategies with revenue opportunities.

• More than 5 years of experience in a Client Director role or equivalent position.

• Demonstrated experience in multi-million-dollar sales solutions.

• Experience in managing executive-level relationships.

• Prior sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations.

• A track record of exceeding sales targets.

• Experience in leading virtual or matrixed teams.

• Understanding of broad, macro-level business IT needs for prospective clients.

• Willingness to travel up to 50%.

• Must reside in Bentonville or a nearby suburb.

🏝️ Benefits

• Remote work arrangement.

• Flexible work personas (flexible, remote, or required in office), based on the nature of the work and assigned location.

• Accessible and inclusive application experience.

• Support for reasonable accommodations during the application process.