Lead AI Experience Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the principles, standards, and operational cadence for AI product design at Eliza.

• Develop reusable design systems and interaction patterns to ensure consistent, production-ready AI experiences.

• Create design playbooks, templates, and review methodologies to expedite the creation of validated, high-quality interfaces.

• Lead user discovery, workflow research, concept validation, and usability testing alongside client stakeholders and end users.

• Synthesize research findings into user needs, opportunity areas, journey maps, and product recommendations.

• Convert ambiguous business and technical challenges into focused product and UX guidance.

• Design comprehensive experiences for AI-enabled products, encompassing concepts and workflows to high-fidelity interfaces.

• Develop interaction patterns that ensure transparency, control, feedback, and confidence in AI outputs.

• Produce flows, wireframes, prototypes, visual systems, and specifications ready for implementation.

• Collaborate with AI Product Managers and Forward Deployed Engineers throughout the delivery process.

• Interpret complex AI-system capabilities and limitations into SDK-informed interface standards.

• Engage in client-facing working sessions, presenting design rationale and trade-offs effectively.

• Test prototypes and in-progress builds, pinpoint usability issues, and guide enhancements.

• Manage advisory work across multiple projects while maintaining deep ownership of priority initiatives.

• Utilize AI tools to enhance research synthesis, ideation, prototyping, testing, and production.

⛳️ Requirements

• Over 5 years of experience in product design, UX design, service design, or a closely related field.

• Proven track record of owning the complete product design process—from research and problem framing to prototyping, testing, and polished UI delivery.

• Strong expertise in user research, including conducting interviews, concept validation, and usability testing.

• Exceptional product judgment in uncertain environments.

• A portfolio that showcases thoughtful interaction design, visual craftsmanship, and the ability to simplify complex workflows.

• Experience collaborating closely with product managers and engineers to deliver tangible products.

• Strong communication skills in client-facing situations, including leading working sessions and presenting to senior stakeholders.

• Ability to manage multiple concurrent workstreams without sacrificing quality.

• An AI-native working style with a practical understanding of how modern AI systems influence product experiences.

• Experience in designing AI-enabled, data-intensive, enterprise, or workflow products.

• Familiarity with the practical constraints of LLMs, agents, automation, and human-in-the-loop systems.

• Background in consulting, professional services, or other client-delivery settings.

• Experience designing for complex or regulated industries.

• Experience in building or contributing to design systems, reusable interaction patterns, or product-design playbooks.

🏝️ Benefits

• Competitive compensation package (base salary plus performance incentives linked to client outcomes).

• Equity opportunities in a rapidly growing AI services company.

• Exposure to diverse industries and significant AI-related challenges.

• Travel opportunities for on-site client engagements (if desired).

• A collaborative, mission-driven team dedicated to the real-world impact of AI.