Lead Account Executive, Direct Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main relationship manager for designated customer accounts

• Function as the sales executive for the Northeast Region of the United States, developing a pipeline from identification to new logo acquisition

• Establish and nurture trusted relationships with executive sponsors, program leaders, business stakeholders, and operational teams

• Gain a thorough understanding of customer business objectives, challenges, priorities, and technological landscapes

• Create and sustain strategic account plans that facilitate customer success, retention, and expansion

• Lead customer interactions, account reviews, strategic planning sessions, status meetings, and executive business evaluations

• Provide expert guidance to customers and prospects regarding eligibility by aligning their priorities with Cúram solutions and services

• Collaborate across consulting, product management, delivery, support, customer success, and leadership teams

• Advocate for customers by addressing and resolving issues to maintain a positive customer experience

• Assist in the development of customer roadmaps and modernization projects

• Identify opportunities to enhance adoption and maximize value from existing solutions and services

• Facilitate discussions and presentations with customers and prospects

• Aid in contract renewals, amendments, and ongoing account management

• Keep abreast of industry trends, regulatory changes, and priorities impacting government Health and Human Services organizations

• Represent Merative at customer meetings, executive briefings, conferences, and industry gatherings

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and professional experience

• Over 5 years of experience in account management, client relationship management, customer success, consulting, or a similar role

• Background in supporting enterprise, technology, consulting, or public-sector clients

• Proven ability to build and enhance relationships with executive and senior-level stakeholders

• Experience navigating complex customer environments and coordinating with multiple stakeholders

• Capability to comprehend customer business and program requirements and translate them into effective account strategies

• Excellent communication, presentation, facilitation, and relationship-management abilities

• Strong problem-solving, collaborative, and organizational skills

• Ability to juggle multiple priorities and work efficiently across cross-functional teams

• Capacity to work independently while ensuring strong alignment with both internal and external stakeholders

• Willingness to travel periodically to support customer interactions and business objectives

• Experience with government agencies, particularly Health and Human Services organizations (preferred)

• Familiarity with social program management, public benefits, or government technology environments (preferred)

• Experience in government technology modernization or complex enterprise software solutions (preferred)

• Background in managing intricate, long-term enterprise customer relationships (preferred)

• Understanding of government procurement and contracting processes (preferred)

• Experience in supporting customer roadmaps, solution adoption, or modernization initiatives (preferred)

• Familiarity with working in matrixed organizations and coordinating across product, consulting, delivery, support, and leadership teams (preferred)

• Experience as a government client and eligibility subject matter expert, responsible for procuring and/or managing contractors from implementation through operations (preferred)

• Ideally, the preferred candidate is located in the Northeastern U.S., with convenient access to engage customers and prospects in the region

🏝️ Benefits

• Remote-first / work from home culture

• Flexible vacation policy to help you rest, recharge, and connect with loved ones

• Paid leave benefits

• Health, dental, and vision insurance

• 401k retirement savings plan

• Infertility benefits

• Tuition reimbursement

• Life insurance

• Employee Assistance Program (EAP)

• Competitive compensation

• Annual bonuses

• Flexibility to work remotely

• Comprehensive benefits package