LatAm Customer Success, CS

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage a portfolio of clients throughout the entire lifecycle, from onboarding to expansion.

• Monitor the health of the portfolio using key indicators and proactively identify risks and opportunities.

• Conduct negotiations focused on retention and growth of the client base.

• Act consultatively to ensure continuous value generation and outcome evolution.

• Lead executive follow-up meetings (Business Reviews).

• Identify opportunities for enhancing the client experience and journey.

• Propose and implement preventive and corrective actions aligned with departmental goals.

• Structure analyses and performance reports, presenting relevant insights.

• Communicate metrics, results, and critical points to the team.

• Collaborate with various departments to enhance solutions and the client experience.

• Share best practices and contribute to the continuous evolution of the Customer Success area.

⛳️ Requirements

• Reside in Mexico and be available to work during the country's business hours.

• Native Spanish speaker.

• Previous experience in Customer Success and portfolio management in the LATAM market.

• Experience in B2B operations.

• Proficient in practical use and integration of AI tools applied to portfolio management routines and process automation.

• Experience in negotiation, contract closing, upselling, and cross-selling.

• Knowledge of processes such as Onboarding and Ongoing.

• Energetic and focused on achieving goals.

• Analytical profile with critical vision and a consultative business-oriented approach.

• Clear and confident communication skills.

• Differential: experience with SaaS models.

• Differential: experience in consultative sales.

• Differential: experience in the e-commerce sector.

• Differential: experience in using CRM tools.

🏝️ Benefits

• 100% remote work.

• A day off for your birthday.

• A day off to encourage annual medical check-ups.

• Totalpass.

• Language subsidy.

• Childcare support.

• Support for children with disabilities.

• 30 days of paid vacation.

• Bonus for achieving goals.