Laboratory Client Support Tech, Workflow Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily activities of designated team members under the guidance of the Supervisor or Lead.

• Coach and assess the skills and performance of team members.

• Allocate resources to ensure that processes are sufficiently staffed.

• Detect and report inefficiencies and obstacles in processes.

• Address escalated team issues and quality concerns.

• Uphold corporate and departmental policies and procedures, including safety and evacuation protocols.

• Assess daily workflow and assign tasks to meet departmental objectives.

• Track individual and team productivity, competency, and quality metrics.

• Record and carry out employee performance reviews and minor counseling as assigned.

• Acquire expertise in and utilize software applications such as ANSR, ESP, OMS, Millennium, MasterControl, CRM, and eExcept.

• Act as a Laboratory Support Technician when workload and staffing levels necessitate.

• Provide leadership and direction to team members.

• Manage published schedules and oversee the completion of daily and weekly tasks.

• Implement system downtime procedures as necessary.

• Relay team progress and issues to department management.

• Organize and conduct team meetings as assigned.

• Serve as a contact point and resource for ARUP technical sections and support groups in the absence of the Lead or Supervisor or as workload demands.

• Resolve challenges related to specimen handling, split specimens, specimen retrieval, lost specimens, and specimen requests.

• Operate in a biohazard laboratory environment while utilizing personal protective equipment.

⛳️ Requirements

• High School Diploma or Equivalent or higher.

• Currently employed in a similar role to Lab Client Support Technician Sr or above.

• Preferred: Familiarity with relevant ARUP software applications (e.g., Millennium, ESP, ANSR, IMS, eExcept, etc.).

• Preferred: Two years of experience as a Laboratory Support Technician or in a comparable position within the relevant department.

• Ability to make sound judgment calls or consult with Supervisor or Lead when necessary.

• Capability to stoop, reach, move between work locations and within the office, communicate frequently and professionally, use required PPE, perform sedentary tasks, maintain visual acuity, and demonstrate fine motor control.

• Adherence to ARUP policies and procedures, CDC and OSHA regulations, and company safety standards.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.

• Competitive salary and compensation packages.