This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver advanced Level 3 technical support across various client environments within an MSP framework.

• Diagnose and resolve intricate technical challenges.

• Manage technical escalations and oversee support tickets while adhering to SLA guidelines.

• Administer and provide support for Microsoft 365, encompassing Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.

• Offer support for Windows Server, Domain Controllers, Group Policy, and directory synchronization.

• Assist with Azure Virtual Machines (VMs) and Azure Virtual Desktop (AVD) environments.

• Configure and support hardware firewalls, VPNs, DPI-SSL, and content filtering solutions.

• Provide support for hypervisors and virtualization environments.

• Manage backup technologies and execute recovery tasks as necessary.

• Record service call notes, resolutions, configurations, checklists, and diagrams.

⛳️ Requirements

• Over 3 years of advanced technical support experience in a Managed Services Provider (MSP) setting.

• Demonstrated ability to independently troubleshoot complex technical issues.

• Proficient in administering Microsoft environments, including Microsoft 365 (Entra ID (Azure AD), Exchange Online, SharePoint, and Intune), Windows Server, Domain Controllers, Group Policy, directory synchronization, Azure Virtual Machines (VMs), Azure Virtual Desktop (AVD), and PowerShell.

• Familiarity with hardware firewalls, VPNs, DPI-SSL, and content filtering.

• Experience in supporting hypervisors and virtualization platforms.

• Knowledge of backup technologies.

• Available to work 40 hours per week during New York business hours, from 9 AM to 6 PM ET.