L1 Support Specialist – Middle

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the main contact for B2B clients concerning technical inquiries

• Investigate the underlying causes of issues and escalate them to the appropriate department

• Develop and correct payment configurations for clients

• Assist clients in utilizing the products effectively

• Monitor dashboards and respond to technical system alerts

• Address incoming technical requests to maintain stable platform performance and ensure uninterrupted service delivery

• Deliver prompt issue resolution, clear communication, and effective escalation among internal teams

⛳️ Requirements

• Proficiency in Russian – Upper Intermediate or above

• Proficiency in English – Upper Intermediate or above

• Prior experience in a support/technical role or relevant education/courses

• Basic knowledge of API/HTTP/JSON

• Familiarity with AI tools (Gemini/GPT/Claude)

• Proactive attitude with a dedication to achieving results

• Nice to have: Practical experience with Payment Systems Providers (cascading, 3DS, etc)

🏝️ Benefits

• Full-time remote work opportunities with flexible working hours

• Private insurance coverage

• Additional day off per calendar year

• Compensation for sports programs

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Opportunities for training, internal workshops, and participation in international professional conferences and corporate events