Key Customer Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Establish and nurture professional relationships with designated sales partners and their clientele.

• Determine the needs of customers and sales partners, offering proactive assistance.

• Conduct product research and negotiate with suppliers to secure competitive pricing.

• Acquire quotes and manage PSA and specification samples.

• Provide innovative product and sales ideas to sales partners.

• Oversee orders from initiation to completion, including order status, claims, issues, and accuracy of commissions.

• Prepare and input orders in Geiger’s online order entry system.

• Guide sales partners and customers on Geiger's processes, programs, and solutions.

• Coordinate custom orders with Vendor Relations, Product Safety, and other corporate departments.

• Cultivate a solid understanding of billing and receivables processes to ensure precise order handling.

• Track sample expenses and manage business development funds.

• Collaborate with creative and support teams on customer projects and sales opportunities.

• Seek approval from the Regional Sales VP for special commission splits and low-margin agreements as required.

• Communicate with the manager regarding special requests, customer needs, and support opportunities.

• Prioritize and manage daily tasks to align with service expectations and business objectives.

• Respond swiftly to calls, emails, and messages, providing answers, guidance, and follow-through.

• Engage in supplier webinars, meetings, and industry events.

• Assist in sales and marketing initiatives for potential Global accounts, including product selection, RFP support, PowerPoint presentations, mock websites, and customer sales meetings.

• Participate in occasional customer visits, trade shows, and field visits alongside sales partners.

• Perform other related tasks as necessary.

⛳️ Requirements

• Minimum of two years of progressively responsible experience in customer service or sales.

• Experience in supporting large or high-volume accounts in a customer service or sales role.

• Exceptional written, verbal, presentation, and negotiation abilities.

• Outstanding interpersonal and customer relationship skills.

• Strong problem-solving and conflict-resolution skills.

• Ability to efficiently manage multiple priorities with close attention to detail.

• Sound judgment and capability to work independently while effectively collaborating as part of a team.

• Excellent proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• Strong mathematical, writing, presentation, and general business skills typically associated with a two-year college degree or equivalent experience.

• In-depth knowledge of the promotional products industry and its products.

• MAS (Master Advertising Specialist) certification.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive benefits package.

• Education reimbursement.

• 401k plan with matching contributions.

• Option to work remotely from home for enhanced flexibility.

• Occasional travel for customer visits, trade shows, industry events, and field visits with sales partners.