Key Accounts Manager – Mining

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Take ownership of the overall account strategy and relationship management for a specific portfolio of mining clients.

• Create and implement detailed account plans to significantly enhance Xylem’s business within each customer.

• Develop a profound understanding of customers’ operations, structures, priorities, investment strategies, challenges, decision-making processes, and key stakeholders.

• Recognize opportunities to broaden Xylem’s presence across customer sites, applications, projects, and operations.

• Act as the primary commercial and operational liaison and a trusted partner for the assigned customers.

• Address customer needs and coordinate internal resources to resolve issues, answer inquiries, devise solutions, and mobilize support.

• Provide strategic leadership and coordination for a small, dedicated account team.

• Organize sales, service, engineering, operations, treatment, applications, and other resources efficiently.

• Lead through influence across various functions without traditional managerial authority.

• Foster relationships at multiple levels and functions within customer organizations.

• Represent Xylem’s broader capabilities in dewatering, pumping, water management, treatment, service, and associated solutions.

• Identify opportunities to boost Xylem’s share of business by over $10M within existing strategic accounts.

• Enhance visibility into opportunities, customer priorities, competitive activities, and account growth strategies.

• Act as the voice of strategic customers within Xylem, translating their priorities into actionable internal directives.

• Eliminate internal obstacles and uphold accountability and communication across the account team.

⛳️ Requirements

• Bachelor’s degree in business, engineering, mining, or a related discipline, or equivalent relevant experience.

• Over 7 years of experience in key account management, strategic sales, business development, technical sales, mining, industrial water, dewatering, pumping, or a related field.

• Proven experience in managing and growing complex, strategic customer relationships.

• Experience working with large customers across multiple locations, stakeholders, decision-makers, or diverse business needs.

• Strong grasp of consultative selling and strategic account management principles.

• Ability to navigate complex organizations and cultivate relationships across operational, technical, commercial, and executive levels.

• Proven capability to coordinate cross-functional resources without direct reporting authority.

• Strong business acumen and commercial insight.

• Exceptional communication, relationship-building, negotiation, and problem-solving abilities.

• Willingness to travel regularly to customer and mining locations.

• Preferred: direct experience in mining, mineral processing, dewatering, industrial water, or related sectors.

• Preferred: experience managing large national, regional, or enterprise-level accounts.

• Preferred: understanding of mine water management, dewatering, pumping, water treatment, and related applications.

• Preferred: experience in developing multi-year strategic account plans.

• Preferred: experience in expanding relationships across multiple customer sites or operations.

• Preferred: established connections within the North American mining industry.

🏝️ Benefits

• Medical plans

• Dental plans

• Vision plans

• 401(k) with company contribution

• Paid time off

• Paid parental leave

• Tuition reimbursement

• Paid Volunteer Program (Xylem Watermark)

• Employee Resource Groups (ERG)

• Inclusion and belonging initiatives

• Reasonable accommodations