Key Account Manager – Public Sector, D-A-CH, BENELUX

This is a fully remote position, open to applicants in Germany.

📋 Description

• Proactive acquisition of new customers and the establishment and expansion of long-term client relationships within the Public Authorities market segment.

• Management of clients from public administration, local public transport, rail transport, healthcare, police, customs, judiciary, as well as associations and clubs.

• Strategic development of existing customer relationships and the expansion of business potentials.

• Creation, management, and further development of a sales pipeline, including planning, prioritization, forecasting, and customer visits.

• Identification and development of new business opportunities throughout the entire sales process.

• Positioning of innovative solutions for cashless payment transactions.

• Establishing and maintaining a network with relevant decision-makers and stakeholders.

• Managing proposal processes and conducting contract and pricing negotiations until successful closure.

• Identification, analysis, and handling of public tenders, as well as coordination of bidding processes.

• Supporting the implementation of solutions with clients alongside internal project and expert teams.

• Monitoring market and competitive trends to derive new business opportunities.

• Representing Fiserv at industry events, trade fairs, and customer events, as well as conducting workshops and presentations.

• Close collaboration with internal stakeholders, partners, and relevant market participants.

• Structured follow-up on sales-related activities and opportunities.

• Contributing to revenue growth, customer retention, and sustainable business success.

⛳️ Requirements

• Successfully completed studies in Business Administration or a comparable qualification.

• Several years of experience in B2B sales of complex solutions, ideally in the enterprise sector or public sector.

• Proven track record in new customer acquisition and key account management.

• Good understanding of structures, decision-making processes, and procurement processes in public administration.

• Knowledge of procurement and tendering processes, as well as practical experience with public tenders.

• Experience in managing complex sales processes and in building long-term customer relationships.

• Strong communication, presentation, and negotiation skills.

• High level of initiative, entrepreneurial thinking, and results orientation.

• Structured, independent, and organized working style in a mobile work environment.

• High willingness to travel within the D-A-CH & BENELUX region.

• Very good knowledge of Microsoft Office applications and ideally experience with CRM systems.

• Fluent in German and English, both written and spoken.

🏝️ Benefits

• Flexible working hours within a flextime arrangement.

• Opportunity to work up to 15 working days per year from various countries abroad.

• 30 days of vacation per year.

• Company pension scheme.

• Stock participation programs.

• Mobility offers.

• Individual training and development opportunities.

• Corporate benefits.