Key Account Manager – Mid Market

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee around 100 current customer accounts consisting of 100–2,500 employees

• Cultivate the customer portfolio and drive growth through an 80%-sales-focused Key Account Management role

• Collaborate with Client Success Partners and internal specialists in digital pedagogy, platform structuring, and IT

• Assume complete responsibility for the customer portfolio

• Analyze accounts, establish account growth strategies, and prioritize the portfolio using tiering

• Collect customer insights to create upselling possibilities

• Prepare account reviews to pinpoint areas for development

• Deliver presentations and demonstrations of 360Learning

• Finalize portfolio handover and secure €30–50K of new Annual Recurring Revenue (ARR) in the first quarter

• Accurately report activities with the coach to enhance forecasting

• Proactively improve business processes

• Draft complex business proposals and engage in business negotiations

• Achieve €65–85K of new ARR in the second quarter

• Prepare for and ensure the renewal of customer contracts

• Develop action plans aimed at generating upsells

• Manage the overall business relationship with customers

• Surpass targets and make progress towards the annual goal

⛳️ Requirements

• A minimum of 3 years of experience in an Account Manager or sales-related role with a focus on revenue generation and a portfolio of clients

• Previous experience in the SaaS sector

• Experience in a rapidly growing environment such as a start-up or scale-up

• Strong active listening skills and a collaborative team-player attitude

• Exceptional written and verbal communication abilities

• Proficient in French

• Excellent command of English (B2+)

• Passion for the culture at 360Learning

🏝️ Benefits

• Competitive base salary with a variable component

• Work From Home allowance

• Social security coverage

• Health insurance benefits

• Unemployment insurance

• Common contingency fund

• Salary guarantee fund

• Lunch vouchers

• Flexible working hours

• Complete remote work option available throughout Spain

• Six active employee resource groups focusing on Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

• Opportunities for internal transfers after 2–3 years of consistent success

• Comprehensive culture framework and onboarding support