Key Account Manager – Luxury, Hospitality & Cultural Partnerships

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee a portfolio of essential retail accounts as the main commercial liaison within a wholesale setting.

• Develop relationships with museums, cultural organizations, iconic landmarks, hospitality groups, premium destinations, and other experiential partners.

• Discover opportunities to enhance sales, broaden product distribution, and fortify customer partnerships.

• Actively manage customer inquiries, commercial prospects, and daily account operations.

• Assess account performance and leverage data-driven insights to promote growth.

• Work closely with marketing, logistics, finance, customer service, and other internal departments.

• Conduct regular retailer visits, perform range evaluations, and nurture customer relationships in the field.

• Represent Jellycat at trade exhibitions and pursue new business leads.

• Evaluate market trends and suggest product assortments and commercial opportunities.

• Keep precise customer information, monitor orders, and deliver regular business updates and reports.

⛳️ Requirements

• Demonstrated experience as a Key Account Manager, Business Development, or Partnerships role within premium, luxury, hospitality, cultural, retail, or wholesale sectors.

• Experience in managing and nurturing a portfolio of customer accounts.

• Proven track record of achieving commercial growth within an account base or region.

• Strong commercial acumen and confidence in making well-informed business decisions.

• Outstanding relationship-building and stakeholder management capabilities.

• Collaborative mindset and ability to work across functions in a dynamic environment.

• High levels of organization, precision, and attention to detail.

• Excellent communication skills with the ability to influence and build trust both internally and externally.

• Proficient in French and English, with strong written and spoken abilities.

🏝️ Benefits

• Discretionary annual bonus program based on both company and individual performance.

• Private medical insurance that includes optical and dental coverage.

• Group life insurance equal to 4 times the basic salary.

• 25 days of paid vacation.

• Hybrid working model available for Head Office employees.

• Employee Assistance Program offered through Health Assured.

• Subsidized buffet-style breakfast and lunch prepared by a private chef.

• Frequent social and team-building events.

• Contributory pension plan via Scottish Widows, featuring 5% contributions from both the company and employees.